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Representative Job Description

What does a Representative do?

A Representative is a professional who acts as a mediator between a company and its clients or customers. Their main duties include answering queries from customers or clients, providing advice on products or services, handling complaints, and maintaining good relationships with clients. Representatives may work in a variety of industries, including banking, insurance, healthcare, and retail. They are responsible for ensuring customer satisfaction and often work in a fast-paced environment and must be able to handle multiple tasks simultaneously. Effective communication, problem-solving, and interpersonal skills are essential for success in this role.

Our Representative job description includes the Representative responsibilities, duties, skills, education, qualifications, and experience.

Representative Example

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If you need an example job description for a Representative download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Representative do?

The Representative is responsible for providing exceptional customer service to clients and customers. This individual must be able to effectively communicate with clients and customers and provide accurate information about products and services. The Representative will be in charge of responding to customer inquiries, handling customer complaints, and processing orders. They must have excellent organisational, problem solving, and communication skills, and be knowledgeable about the company’s products and services. This role also requires a high level of professionalism and the ability to work independently.

Representative Role Purpose

The purpose of a Representative is to act as a spokesperson for an organisation, communicating their mission, goals and values to the public. They are responsible for maintaining a positive public image for the organisation, as well as providing customer service, responding to enquiries and representing the organisation at events.

Representative Role

Representatives act as a liaison between customers and companies, providing customer service and support, and helping to resolve customer queries.

Representative Duties

  • Develop relationships with customers and stakeholders
  • Provide advice and support in matters related to the company
  • Ensure customer satisfaction by resolving any issues in a timely manner
  • Act as a conduit between the company and customers
  • Represent the company at events and meetings

Representative Requirements

  • Proven track record of achieving targets
  • Excellent communication, interpersonal and customer service skills
  • Ability to work independently and as part of a team
  • Flexible and adaptable approach to work

Representative Skills

  • Excellent communication
  • Organisational skills
  • Ability to work independently

Representative Personal Traits

  • Excellent communication skills
  • Strong interpersonal skills
  • Ability to work independently
  • Outgoing and confident personality
  • Ability to work under pressure

How to write a Representative Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Representative Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Representative Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Representative Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Representative

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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