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Reservation Agent Job Description

What does a Reservation Agent do?

A Reservation Agent is responsible for making and managing travel and accommodation bookings for clients, typically over the phone or online. They must have excellent communication and customer service skills to ensure that clients are satisfied with their bookings and any queries or issues resolved promptly. Reservation Agents must also have a good understanding of the travel industry, including airline schedules, hotel rates, and availability, to provide customers with accurate information and advice. In addition, they must be detail-oriented, organized and able to work effectively within a team to ensure that bookings are handled efficiently and effectively.

Our Reservation Agent job description includes the Reservation Agent responsibilities, duties, skills, education, qualifications, and experience.

Reservation Agent Example

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If you need an example job description for a Reservation Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Reservation Agent do?

A Reservation Agent is responsible for providing excellent customer service to guests in order to facilitate the efficient running of a hotel or other accommodation establishment. They will be the first point of contact for customers when they make reservations, and they will need to be knowledgeable about the hotel's facilities, services and rates. The Reservation Agent will need to be able to take payments, issue receipts and ensure accuracy of bookings and occupancy. They must ensure that all customer enquiries, complaints and requests are handled professionally and promptly. The Reservation Agent will also be responsible for managing the office and administrative duties related to reservations.

Reservation Agent Role Purpose

The purpose of a Reservation Agent is to provide customer service to customers in the hospitality industry, such as hotels, resorts, and restaurants. The job of a Reservation Agent involves taking reservations for accommodations, ensuring the availability of rooms, providing information about the facilities and services, and handling payment processing. The Reservation Agent is also responsible for dealing with customer queries and complaints, and providing advice and assistance whenever necessary.

Reservation Agent Role

A Reservation Agent is responsible for taking customer bookings over the telephone, in person or via email, and efficiently managing customer enquiries relating to reservations. They should provide customers with accurate information and helpful advice, ensuring that each customer receives a professional and friendly service.

Reservation Agent Duties

  • Greeting customers and providing assistance with enquiries
  • Handling bookings, cancellations and changes to reservations
  • Updating reservation systems with customer details
  • Processing payments and issuing receipts
  • Providing customers with information about local attractions
  • Providing advice on special offers and promotions

Reservation Agent Requirements

  • Excellent customer service skills
  • Ability to work under pressure
  • Excellent communication skills
  • Computer literacy
  • Good problem solving skills
  • Ability to work in a team

Reservation Agent Skills

  • Excellent communication skills
  • Ability to manage customer expectations
  • Excellent customer service
  • Ability to work under pressure

Reservation Agent Personal Traits

  • Excellent communication skills
  • Organised
  • Good problem-solving ability
  • Able to work under pressure
  • Customer service oriented

How to write a Reservation Agent Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Reservation Agent Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Reservation Agent Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Reservation Agent Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Reservation Agent

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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