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Reservationist Job Description
We are seeking a Reservationist to join our holiday rental team. In this role, you will answer phones and provide customer service to people who are planning a visit to one of the destinations. You will find out their rental preferences and check the availability of the properties we have that will suit their needs. You will process payments and send confirmation details. We expect our Reservationist to become familiar with the offerings of each area to be able to recommend local activities and restaurants. You may also recommend or book cultural tours thru one of our partners.
- Answer phones and provide customer service
- Record customer information in our database
- Book vacation rentals based on availability and customer preferences
- Recommend local tours and activities
- Process payments and send confirmations
- Familiarity with the cultural offerings of our destinations
- Customer service experience preferred
- Basic computer skills
- Phone communication skills
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