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Security Dispatcher Job Description

What does a Security Dispatcher do?

A Security Dispatcher in the UK is responsible for handling incoming emergency and non-emergency calls, dispatching security personnel to various locations, monitoring security systems, and maintaining accurate logs and records of all activities and incidents. The Security Dispatcher must possess excellent communication skills, be quick thinking, and able to multitask effectively as they handle a high volume of calls and dispatch requests. Additionally, they must have a good understanding of security protocols and possess knowledge of the latest security technology to ensure the safety of people and property.

Our Security Dispatcher job description includes the Security Dispatcher responsibilities, duties, skills, education, qualifications, and experience.

Security Dispatcher Example

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If you need an example job description for a Security Dispatcher download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Security Dispatcher do?

A Security Dispatcher is responsible for providing a safe and secure environment for customers, staff, and visitors. The individual will be responsible for controlling access to the premises, monitoring CCTV, responding to emergency situations and ensuring the security of the property. The Security Dispatcher will also be required to liaise with the police and other emergency services in the event of any incidents. The position requires excellent communication, problem-solving and customer service skills, as well as a high level of integrity and attention to detail.

Security Dispatcher Role Purpose

The purpose of a Security Dispatcher is to act as a central point of contact for security services and operations. They are responsible for providing detailed information to security personnel about potential threats and incidents, and for coordinating the response of security personnel to any security-related incidents. Security Dispatchers also monitor security systems, respond to alarms, and monitor CCTV and other cameras to ensure the safety of personnel and property. Additionally, Security Dispatchers may be responsible for scheduling security personnel, preparing reports, and maintaining records of security activities.

Security Dispatcher Role

A Security Dispatcher is responsible for dispatching security personnel to various locations and ensuring that they are adequately assigned to ensure the safety of personnel and property. They also coordinate with local authorities to respond to emergencies and provide support in emergency situations.

Security Dispatcher Duties

  • Responsible for monitoring and responding to security alarms, CCTV and other security systems
  • Provide support and assistance to security personnel
  • Processing requests for access control and issuing relevant passes
  • Maintaining secure access log books and visitor records
  • Updating security databases and systems

Security Dispatcher Requirements

  • Excellent communication and customer service skills
  • Ability to assess, analyse and resolve security incidents in a timely manner
  • A good understanding of security policies and procedures
  • Experience of using security systems and equipment
  • Knowledge of relevant legislation

Security Dispatcher Skills

  • Excellent communication skills
  • Good organisational ability
  • Advanced problem-solving skills
  • Experience of working in a customer service environment

Security Dispatcher Personal Traits

  • Good communication skills
  • Ability to maintain composure under pressure
  • Ability to work independently
  • Ability to work effectively with others

How to write a Security Dispatcher Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Security Dispatcher Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Security Dispatcher Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Security Dispatcher Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Security Dispatcher

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