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Service Clerk Job Description

What does a Service Clerk do?

A Service Clerk is responsible for providing assistance and support to customers in a variety of settings, such as retail stores, government agencies, and other businesses. They typically perform duties such as greeting customers, responding to inquiries, handling complaints, processing payments, and preparing reports. Service Clerks are often the first point of contact for customers, and are therefore required to have excellent communication and interpersonal skills, as well as the ability to handle difficult situations in a calm and professional manner. They may also be required to have knowledge of specific products or services in order to provide accurate and helpful information to customers.

Our Service Clerk job description includes the Service Clerk responsibilities, duties, skills, education, qualifications, and experience.

Service Clerk Example

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If you need an example job description for a Service Clerk download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Service Clerk do?

The Service Clerk is responsible for providing excellent customer service in a retail setting. The Service Clerk will handle customer inquiries, process orders, manage inventory, and assist customers with their purchases. The successful candidate will have excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. This position requires a high level of organization, attention to detail, and the ability to multitask. The Service Clerk will be responsible for providing courteous and efficient service to all customers, and for maintaining a positive and professional attitude at all times.

Service Clerk Role Purpose

The purpose of a Service Clerk is to provide administrative and customer service support within an organisation. This involves completing a variety of duties such as processing customer orders, answering customer inquiries, and providing general information about products and services. The Service Clerk is responsible for maintaining accurate records and providing accurate information to customers in a timely manner. Additionally, the Service Clerk must ensure customer satisfaction by providing excellent customer service, resolving customer complaints, and addressing customer inquiries.

Service Clerk Role

Service Clerk is a customer-facing role responsible for providing efficient and friendly service to customers in a variety of retail, hospitality or other customer service settings. Responsibilities include answering customer queries, processing payments and assisting with product selection.

Service Clerk Duties

  • Providing customers with advice and assistance in relation to products and services
  • Processing payments
  • Handling customer complaints and enquiries
  • Maintaining records of transactions
  • Balancing cash registers

Service Clerk Requirements

  • Excellent customer service skills
  • Good communication skills
  • Ability to work with a team
  • Ability to handle difficult situations
  • Ability to work under pressure

Service Clerk Skills

  • Excellent customer service skills
  • Excellent communication and listening skills
  • Ability to work in a fast-paced environment
  • Ability to work independently and as part of a team
  • Ability to work accurately under pressure
  • Excellent organisational skills
  • Ability to multi-task

Service Clerk Personal Traits

  • Excellent interpersonal skills
  • Good communication skills
  • Ability to work in a team
  • Attention to detail
  • Ability to work in a fast-paced environment

How to write a Service Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Service Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Service Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Service Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Service Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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