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Switchboard Operator Job Description

How to Hire a Switchboard Operator

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Switchboard Operator Job Description

We are seeking a Switchboard Operator to answer and redirect a high volume of calls. In this role, you will typically be the first point of contact that an outside caller has with our organisation, so it’s essential for you to be professional and helpful at all times. You will also need to perform some receptionist and data entry duties, such as chequing in guests for appointments or registering patients upon arrival. Our ideal candidate has excellent phone skills and can stay calm in various situations to deal with requests or issues. It’s also beneficial to have experience in a customer service-oriented role.

Switchboard Operator Duties and Responsibilities

  • Answer phones and direct calls appropriately
  • Keep a detailed record of call information
  • Perform data entry tasks
  • Fulfil various receptionist duties as needed

Switchboard Operator Skills and Requirements

  • Experience in a customer service role (preferred)
  • Excellent phone skills
  • Superb communication and listening skills
  • Computer proficiency

Personalising Your Switchboard Operator Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

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