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Theater Usher Job Description

What does a Theater Usher do?

A Theater Usher is responsible for assisting and providing excellent customer service to theater patrons. Their duties include greeting guests as they enter the theater, checking tickets, showing guests to their seats, and answering any questions they may have. They also help maintain the cleanliness of the theater and ensure the safety of all patrons during performances. Additionally, Theater Ushers may be required to support the production team with tasks such as distributing programs and selling concessions. Overall, a Theater Usher plays a key role in ensuring that theater-goers have an enjoyable and memorable experience.

Our Theater Usher job description includes the Theater Usher responsibilities, duties, skills, education, qualifications, and experience.

Theater Usher Example

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If you need an example job description for a Theater Usher download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Theater Usher do?

Theater Usher

A Theater Usher is responsible for ensuring the comfort, safety and enjoyment of guests attending a performance at a theatre. The Usher will provide a welcoming atmosphere and ensure visitors are directed to their seats and other facilities within the theatre.

The Usher will also be expected to be knowledgeable of the performance and answer any queries and questions the guests may have.


• Greet guests and direct them to their seats

• Answer any questions or queries
• Observe the theatre for any safety and security concerns
• Provide guests with helpful information about the performance and theatre
• Assist guests with any difficulties, such as seating requests or special needs
• Collect tickets and ensure that all visitors have valid tickets
• Ensure the theatre is kept tidy and clean
• Assist with any other duties as required by management

Theater Usher Role Purpose

The purpose of a theater usher is to provide a safe and enjoyable experience for theater patrons. This includes welcoming guests, taking tickets, helping to find seats, ensuring safety regulations are followed, and providing other customer service duties. Ushers may also help with selling refreshments, cleaning and tidying the theater, and other duties as required.

Theater Usher Role

A theatre usher is responsible for ensuring a safe and enjoyable experience for patrons attending a performance. This includes taking tickets, directing patrons to their seats, providing assistance throughout the theatre, and ensuring that the theatre is clean and orderly before, during and after the performance.

Theater Usher Duties

  • Greet and seat patrons
  • Collect tickets
  • Answer audience questions and provide assistance
  • Maintain a clean and safe environment
  • Ensure all safety regulations are met

Theater Usher Requirements

  • welcoming guests to the theatre
  • monitoring theatre for any disturbances
  • provide assistance to patrons with seating and other inquiries

Theater Usher Skills

  • Customer service
  • Cash handling
  • Auditorium cleaning

Theater Usher Personal Traits

  • Good customer service skills
  • Confident and outgoing
  • Friendly and approachable
  • Ability to work as part of a team
  • Ability to remain calm under pressure

How to write a Theater Usher Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Theater Usher Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Theater Usher Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Theater Usher Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Theater Usher

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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