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Telephone Interviewer Job Description

What does a Telephone Interviewer do?

A Telephone Interviewer is responsible for conducting telephone surveys, administering questionnaires, and collecting data from respondents based on a set of predetermined questions. They work in call centers or research firms, and must be skilled in communicating clearly and politely with respondents, ensuring accurate and complete responses are recorded. They must also be able to manage their time effectively to meet daily quotas and work well under pressure. A Telephone Interviewer must have strong attention to detail skills to accurately capture and document responses, and may be required to use computer software for data entry and management.

Our Telephone Interviewer job description includes the Telephone Interviewer responsibilities, duties, skills, education, qualifications, and experience.

Telephone Interviewer Example

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If you need an example job description for a Telephone Interviewer download the one below, alternatively we have many other Marketing job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Telephone Interviewer do?

Telephone Interviewer job summary:

A Telephone Interviewer is responsible for conducting telephone surveys and interviews in order to collect data. The job requires excellent communication, interpersonal and organisational skills as well as the ability to work to deadlines. The interviewer must be accurate, precise and consistent in the collection of data and be familiar with the survey process. The interviewer must be able to manage and control the conversation and work to the guidelines set by the client. The interviewer is expected to be polite, friendly and professional at all times.

Telephone Interviewer Role Purpose

The purpose of a Telephone Interviewer is to conduct telephone interviews with members of the public in order to collect data for research purposes. Telephone Interviewers must be able to ask questions in an unbiased way, record responses accurately and analyse data accurately in order to report their findings. They must also be able to communicate effectively with the public, build rapport and show sensitivity when handling sensitive issues.

Telephone Interviewer Role

A Telephone Interviewer is responsible for conducting telephone surveys to obtain data from a variety of people. They must ask questions in a professional manner and record responses accurately. They must also be able to identify any potential issues that may arise during the survey. Good communication and customer service skills are essential in this role.

Telephone Interviewer Duties

  • Conducting telephone surveys
  • Gathering customer feedback
  • Updating records
  • Providing customer service
  • Reporting data

Telephone Interviewer Requirements

  • Good communication skills
  • Ability to work independently
  • Familiarity with telephone systems

Telephone Interviewer Skills

  • Excellent communication skills
  • Strong customer service skills
  • Ability to work autonomously
  • Ability to work in a fast-paced environment
  • Ability to work in a team environment

Telephone Interviewer Personal Traits

  • Excellent communication and interpersonal skills
  • Self-motivated and able to work independently
  • Ability to work effectively under pressure
  • Organised and accurate
  • Strong attention to detail

How to write a Telephone Interviewer Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Telephone Interviewer Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Telephone Interviewer Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Telephone Interviewer Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Telephone Interviewer

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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