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Utility Clerk Job Description

What does a Utility Clerk do?

A Utility Clerk typically works in a variety of settings, including commercial, industrial and residential properties. They are responsible for ensuring the proper functioning of utilities, such as gas, electricity, and water, by performing routine maintenance, safety checks and repairs. Utility Clerks also perform administrative tasks, such as recording readings, managing financial transactions, and communicating with customers, contractors, and suppliers. They must be able to work independently, be highly organized, and possess strong communication skills to liaise effectively with different stakeholders.

Our Utility Clerk job description includes the Utility Clerk responsibilities, duties, skills, education, qualifications, and experience.

Utility Clerk Example

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If you need an example job description for a Utility Clerk download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Utility Clerk do?

The Utility Clerk is responsible for providing a wide range of support services to the organisation. This includes ensuring the smooth day-to-day operations of the office, as well as providing assistance to various departments and teams. The primary duties of this role include organising and maintaining office supplies, clerical and administrative tasks, managing filing systems, and providing general assistance to all departments. The Utility Clerk will also be responsible for responding to customer inquiries, handling customer complaints, and providing customer service support. This position requires excellent organisational and communication skills, as well as the ability to work independently and in a team environment.

Utility Clerk Role Purpose

The purpose of a Utility Clerk is to provide administrative support to various departments within an organisation. This includes responsibilities such as filing and retrieving documents, producing documents and reports, managing databases, inputting data, researching information and providing general clerical support. The Utility Clerk should be able to work with a range of people and be able to communicate effectively. They should be able to use a variety of office equipment and be able to handle confidential information with discretion. The Utility Clerk should also be able to maintain a high level of accuracy in their work.

Utility Clerk Role

Utility Clerk is a role responsible for providing assistance with day-to-day operations of a company or organisation. The duties may include filing, data entry, answering phones, photocopying and other administrative tasks. They may also be required to carry out basic maintenance tasks such as replacing light bulbs and unblocking toilets.

Utility Clerk Duties

  • Greeting customers and assisting in their enquiries
  • Processing payments and issuing receipts
  • Maintaining accurate records and filing
  • Stocking and replenishing stock
  • Operating cash registers and other equipment
  • Assisting in other administrative tasks

Utility Clerk Requirements

  • A minimum of 2 years experience working in a retail or office environment
  • Excellent customer service skills
  • Good numeracy skills
  • Ability to work to deadlines
  • Ability to multitask

Utility Clerk Skills

  • Data entry
  • Customer service
  • Maintaining filing systems

Utility Clerk Personal Traits

  • Organised
  • Accurate
  • Flexible
  • Excellent customer service skills

How to write a Utility Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Utility Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Utility Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Utility Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Utility Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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