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Account Collector Job Description

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Account Collector Job Description

An Account Collector recovers overdue payments on accounts. Account Collector s track debtors down by phone, digitally or mail and assist them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. Also known as a Collections Agent or Collections Specialist.

We are looking to hire an enthusiastic Account Collector to recover late payments on our accounts. The Account Collector will review clients’ accounts in our database, and interview them to establish their financial resources. Based on this the Account Collector will establish their ability to pay debts. You will ask clients probing questions over the phone to better understand payment objections and use your ability to multitask by typing notes simultaneously.

To ensure success you need to be up to date with all laws, regulations, policies and procedures pertaining to the collections industry, and approach clients with tact. Top candidates will be articulate and have strong critical-thinking and listening skills.

Account Collector Responsibilities

  • Previous work experience collections or a phone-based job.
  • Good customer service skills
  • Several years telemarketing experience preferred.
  • Good knowledge of collection processes.
  • Excellent verbal communication, negotiation and people skills.
  • Outstanding phone etiquette.
  • Strong computer skills.
  • Excellent mathematical skills.
  • Great Interpersonal skills.

Account Collector Requirements

  • Interview clients telephonically to establish their ability to pay the debt.
  • Overcome stall tactics and objections and suggesting sources of money for debt payments.
  • Encourage clients to utilise payment options such as credit cards and securing information for administrative services to process.
  • Ensure requests are processed correctly.
  • Negotiate settlements by arranging clients’ payments over a longer time span.
  • Confirm clients’ information and payment agreements.
  • Inform management regarding the effectiveness of strategies for various accounts.
  • Comply with applicable laws, regulations, policies and procedures.
  • Previous work experience collections or a phone-based job.
  • Good customer service skills
  • Several years telemarketing experience preferred.
  • Good knowledge of collection processes.
  • Excellent verbal communication, negotiation and people skills.
  • Outstanding phone etiquette.
  • Strong computer skills.
  • Excellent mathematical skills.
  • Great Interpersonal skills.

Personalising Your Account Collector Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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