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Adjuster Job Description

What does an Adjuster do?

An Adjuster is a professional who works in the insurance industry and is responsible for investigating and settling insurance claims. Adjusters evaluate claims and determine the extent of coverage and compensation, ensuring that claims are valid and reasonable. They may work directly for insurance companies or as independent contractors and are proficient in negotiating with policyholders, claimants and lawyers. Additionally, they liaise with medical professionals, witnesses and law enforcement agencies to gather evidence and make informed decisions regarding a claim. An Adjuster must have strong analytical skills, excellent communication skills, and be able to work under pressure to ensure that the claimant receives a fair settlement within policy guidelines.

Our Adjuster job description includes the Adjuster responsibilities, duties, skills, education, qualifications, and experience.

Adjuster Example

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If you need an example job description for an Adjuster download the one below, alternatively we have many other Banking and Insurance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Adjuster do?

An Adjuster is responsible for conducting reviews and investigations of claims to determine the amount of money to be paid. They review and assess the validity of claims, investigate and evaluate the facts, and make appropriate recommendations. They must be able to interpret insurance policies and apply them to the facts of the claim. Adjusters also provide advice and assistance to claimants and maintain records of their investigations and decisions. They are expected to have an excellent understanding of customer service, as well as an up-to-date knowledge of insurance law.

Adjuster Role Purpose

The purpose of an Adjuster is to investigate and evaluate claims made against an insurance company and to ensure that the policyholder receives a fair and just settlement. An Adjuster will investigate a claim by reviewing the policy, gathering evidence, interviewing witnesses and assessing the damages. They will then make a determination on the validity of the claim, negotiate a settlement and make recommendations to the insurer. An Adjuster must have excellent communication and negotiation skills, as well as knowledge of insurance policies and procedures.

Adjuster Role

An Adjuster is a professional who evaluates claims, losses, and damages to determine the extent of an individual or organisation's liability. They assess the claim, investigate the facts and circumstances, and negotiate settlements with claimants. Adjusters also provide information to insurers to ensure that the right amount of compensation is paid to the right people.

Adjuster Duties

  • Investigating insurance claims and assessing liability
  • Liaising with claimants, insurers and other professionals
  • Negotiating settlements
  • Making recommendations on liability and quantum
  • Ensuring settlements are in compliance with relevant legislation and regulations

Adjuster Requirements

  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Good organisational and time management skills
  • Knowledge of relevant legislation and regulations
  • Computer literate

Adjuster Skills

  • Assessing damage
  • Calculating repair costs
  • Negotiating with insurance companies
  • Analyzing claims data

Adjuster Personal Traits

  • Excellent communication skills
  • Strong problem-solving and analytical skills
  • Attention to detail
  • Organisational and negotiation skills
  • Ability to work independently and as part of a team

How to write an Adjuster Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Adjuster Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Adjuster Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Adjuster Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Adjuster

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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