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Air Freight Forwarder Job Description

What does an Air Freight Forwarder do?

An Air Freight Forwarder plays a vital role in the transportation industry by managing the movement of goods by air from one location to another. As an Air Freight Forwarder, your responsibilities would typically include organizing and booking shipments, negotiating rates with airlines, arranging customs clearance, coordinating transportation to and from the airport, tracking and monitoring shipments, and providing excellent customer service to clients. You would need to have strong communication and organizational skills, the ability to work well under pressure, and an understanding of various regulations related to air freight. Overall, an Air Freight Forwarder ensures that goods are transported efficiently and effectively by air, meeting client expectations while adhering to safety and security regulations.

Our Air Freight Forwarder job description includes the Air Freight Forwarder responsibilities, duties, skills, education, qualifications, and experience.

Air Freight Forwarder Example


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If you need an example job description for an Air Freight Forwarder download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Air Freight Forwarder do?

Air Freight Forwarder Job Summary

An Air Freight Forwarder is responsible for organising the safe and efficient shipment of goods via air transport. They must understand the regulations involved in shipping goods and provide advice on the most suitable and cost-effective methods to transport goods. Air Freight Forwarders must liaise with clients and airlines in order to coordinate the efficient movement of goods from point of origin to the final destination, ensuring the goods arrive in a timely manner and in the same condition as when they left. Air Freight Forwarders must also be able to ensure the goods being transported comply with all regulations and laws in the country of origin and destination. Additionally, they must ensure that all paperwork and documentation related to the shipment is completed correctly.

Air Freight Forwarder Role Purpose

The purpose of an Air Freight Forwarder is to arrange and manage the shipping of goods between two points by air. This may involve selecting the most suitable freight carrier, ensuring that the goods are appropriately packaged and labelling them correctly, arranging for customs clearance and providing advice on the transportation of hazardous materials. The Air Freight Forwarder will also be responsible for managing the cost of shipping, negotiating rates with carriers and providing timely updates to customers on the status of shipments.

Air Freight Forwarder Role

A Air Freight Forwarder is responsible for arranging the shipment of goods by air and providing end-to-end logistics services, from selecting suitable carriers and negotiating contracts to ensuring timely transit and delivery of goods. They must also ensure compliance with customs regulations and other local laws, and provide customers with timely updates on the status of their shipments.

Air Freight Forwarder Duties

  • Organising air freight shipments
  • Negotiating freight rates
  • Arranging customs clearance
  • Booking cargo space
  • Monitoring shipments
  • Keeping customers informed of progress

Air Freight Forwarder Requirements

  • Plan and coordinate air freight shipments
  • Liaise with customers, suppliers and hauliers
  • Negotiate rates with airlines and other suppliers
  • Ensure cargo is shipped in accordance with customer requirements
  • Prepare documentation and ensure compliance with customs regulations

Air Freight Forwarder Skills

  • Good organisational skills
  • Strong communication skills
  • Ability to work under pressure

Air Freight Forwarder Personal Traits

  • Organised
  • Attentive to detail
  • Good communication skills
  • Ability to work independently
  • Analytical thinking
  • Highly motivated
  • Knowledge of international shipping regulations

How to write an Air Freight Forwarder Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Air Freight Forwarder Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Air Freight Forwarder Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Air Freight Forwarder Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Air Freight Forwarder

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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