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Airport Operations Specialist Job Description

What does an Airport Operations Specialist do?

An Airport Operations Specialist is responsible for the day-to-day operations of the airport, ensuring that it is safe, efficient, and meets the needs of passengers and airlines. Their main duties include managing staffing levels, supervising airport activities such as baggage handling, security, and maintenance, and coordinating with other airport departments to ensure smooth operations. They must also adhere to industry regulations and maintain safety standards, as well as respond to emergencies and critical incidents that may arise. Overall, an Airport Operations Specialist plays a vital role in the functioning of the airport and ensuring customer satisfaction.

Our Airport Operations Specialist job description includes the Airport Operations Specialist responsibilities, duties, skills, education, qualifications, and experience.

Airport Operations Specialist Example


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If you need an example job description for an Airport Operations Specialist download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Airport Operations Specialist do?

Airport Operations Specialists are responsible for providing a safe and efficient airport service to the public and airline customers. They are responsible for the day-to-day running of the airport, from passenger check-in and baggage handling, to aircraft loading and unloading, to air traffic control systems. They must also ensure that all airport operations comply with local, national and international regulations and standards. They are also responsible for monitoring and responding to any emergency situations, as well as providing customer service to passengers and other airport customers.

Airport Operations Specialist Role Purpose

The purpose of an Airport Operations Specialist is to ensure the smooth and safe running of an airport. This includes managing the day-to-day operations of the airport, such as ground handling, flight scheduling, passenger and baggage processing, security, and other related duties. The specialist must also ensure that the airport meets all applicable regulations and standards. They will also be responsible for coordinating and liaising with other departments to ensure the efficient running of the airport. Additionally, they will monitor and maintain the airport's infrastructure and facilities, such as runways, hangars, and terminals.

Airport Operations Specialist Role

Airport Operations Specialists are responsible for ensuring the safe and efficient operation of airports. They coordinate the various services and activities that keep airports running smoothly, such as security, baggage handling, aircraft cleaning and refuelling, air navigation services, and passenger services. They monitor aircraft movement, manage personnel, keep records and ensure compliance with aviation regulations.

Airport Operations Specialist Duties

  • Assist in the planning and preparation of airport operations including flight scheduling, ground handling and cargo services
  • Manage the daily operation of the airport, ensuring safety and security measures are met
  • Ensure compliance with local and international aviation regulations
  • Provide support to airport staff, airlines and other stakeholders
  • Monitor and investigate operational irregularities
  • Liaise with other departments to ensure smooth operation

Airport Operations Specialist Requirements

  • A comprehensive knowledge of airport operations and procedures
  • Experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Airport Operations Specialist Skills

  • Organise and oversee airport operations
  • Ensure airport safety regulations and procedures are followed
  • Keep records of aircraft movements and monitor flight times
  • Monitor weather conditions
  • Communicate with ground staff, pilots, air traffic controllers and other airport personnel
  • Handle passenger enquiries and complaints
  • Organise and oversee baggage handling
  • Maintain and update airport databases
  • Inspect aircraft and its equipment

Airport Operations Specialist Personal Traits

  • Strong organisational skills
  • Excellent communication skills
  • Ability to work under pressure
  • Strong analytical and problem-solving skills

How to write an Airport Operations Specialist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Airport Operations Specialist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Airport Operations Specialist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Airport Operations Specialist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Airport Operations Specialist

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