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Assistant Manager Job Description

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Assistant Manager Job Description

We are recruiting for an Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.

We would like someone who has a consistent work history and previous experience as a senior staff member or as an Assistant Manager. A passion for customer service and team mentoring is also a plus.

Assistant Manager Responsibilities

  • Stable work history.
  • Must be self-motivated and possess the desire for self-development.
  • Have the ability to work autonomously when required.
  • Be a team player.
  • Be dedicated to customer satisfaction and a great customer experience.
  • Experience as an assistant store manager or with retail store management.

Assistant Manager Requirements

  • Ensuring company policies are followed.
  • Optimising profits by controlling costs.
  • Hiring, training and developing new employees.
  • Resolving customer issues to their overall satisfaction.
  • Maintaining an overall management style that follows company best practices.
  • Providing leadership and direction to all employees.
  • Ensuring product quality and availability.
  • Preparing and presenting employee reviews.
  • Working closely with the store manager to lead staff.
  • Overseeing retail inventory.
  • Assisting customers whenever necessary.
  • Organising employee schedule.
  • Ensuring that health, safety, and security rules are followed.
  • Taking disciplinary action when necessary.
  • Ensuring a consistent standard of customer service.
  • Motivating employees and ensuring a focus on the mission.
  • Maintaining merchandise and a visual plan.
  • Maintaining stores to standards, including stocking and cleaning.
  • Completing tasks assigned by the general manager accurately and efficiently.
  • Supporting store manager as needed.
  • Stable work history.
  • Must be self-motivated and possess the desire for self-development.
  • Have the ability to work autonomously when required.
  • Be a team player.
  • Be dedicated to customer satisfaction and a great customer experience.
  • Experience as an assistant store manager or with retail store management.

Personalising Your Assistant Manager Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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