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Benefits Representative Job Description

How to Hire a Benefits Representative

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Benefits Representative Job Description

Benefits representatives are responsible for the management of employe benefits in all company processes. They must be equipped with excellent knowledge in all benefit programmes including retirement plans, insurance coverage and pension programmes.

We are recruiting for an experienced and dedicated individual, with an in-depth knowledge of the provided benefits available to each employe. You will organise and issue benefit materials, as well as answer all employe questions and issues related to benefits in a timely and professional manner.

The representative will be responsible for educating employees on all company benefits during new hire orientations, benefit fairs and individual staff meetings. The ideal candidate should be detail-orientated, extremely professional and have excellent communication skills.

Benefits Representative Duties and Responsibilities

  • Minimum of 2 years progressive experience within HR administration.
  • Possess excellent communication skills (written and verbal).
  • Highly organised and detail orientated.
  • A Bachelors Degree from an accredited institution in Human Resources or equivalent.

Benefits Representative Skills and Requirements

  • Conduct employe benefit meetings, to include new hire orientations, benefit fairs and staff meetings.
  • Help employees resolve all benefit-related issues in an effective and timely manner.
  • Oversee all employe benefit programmes such as medical, disability, retirement and other supplement benefits the company has to offer.
  • Ensure employees are always informed and educated on all available benefits and wellness programmes.
  • Assist the organisation with company initiatives associated with wellness, including events and employe recognition programmes.
  • Maintain a well-informed knowledge of the company benefit campaigns, vender relationships and enrolment processes.
  • Complete and conduct benefit industry surveys.
  • Minimum of 2 years progressive experience within HR administration.
  • Possess excellent communication skills (written and verbal).
  • Highly organised and detail orientated.
  • A Bachelors Degree from an accredited institution in Human Resources or equivalent.

Personalising Your Benefits Representative Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

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