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Bilingual Customer Service Representative Job Description

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Bilingual Customer Service Representative Job Description

We are recruiting for a Bilingual Customer Service Representative who is fluent in many languages. The Bilingual Customer Service Representative’s duties include tending to inquiries by and feedback from clients. You expect our customer service workforce to use of the appropriate channels to defer these, where necessary.

To succeed as a Bilingual Customer Service Representative, you should exude confidence and composure when assisting customers. Ultimately, an excellent Bilingual Customer Service Representative will continuously brainstorm ways to provide a more pleasant and efficient service to our customers.

Bilingual Customer Service Representative Responsibilities

  • Previous experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing.
  • Well-groomed and neat in appearance.

Bilingual Customer Service Representative Requirements

  • Memorise the prices and features of each offer.
  • Confirm customers’ language preferences as you assist them.
  • Address queries, complaints, and recommendations furnished by customers.
  • Redirect customers to the pertinent department, if needed.
  • Defer to management in instances of uncertainty.
  • Process exchanges and refunds in ways congruent with our policies.
  • Provide customers with details of supplementary products or services that may suit their needs.
  • Monitor call and mail histories to ensure that all customers have been assisted.
  • Search for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administer and receiving customer surveys on occasion.
  • Bilingual Customer Service Representative Requirements:
  • Previous experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing.
  • Well-groomed and neat in appearance.

Personalising Your Bilingual Customer Service Representative Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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