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Claims Consultant Job Description

What does a Claims Consultant do?

A Claims Consultant is a professional who works within an insurance company and is responsible for handling and processing claims made by policyholders who have suffered a loss or damage. They investigate and evaluate insurance claims, interview witnesses, gather evidence, and assess the validity of the claims made. Once this process is complete, the Claims Consultant negotiates a settlement figure to satisfy the claim while also ensuring that the company’s profits are protected. Additionally, they work closely with legal professionals, policyholders, and adjusters to ensure that all claims are handled properly and in a timely manner.

Our Claims Consultant job description includes the Claims Consultant responsibilities, duties, skills, education, qualifications, and experience.

Claims Consultant Example

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If you need an example job description for a Claims Consultant download the one below, alternatively we have many other Banking and Insurance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Claims Consultant do?

A Claims Consultant provides expertise and support to an organisation's customers, clients and partners in relation to claims. They are responsible for assessing and investigating potential claims, providing advice and guidance on the best course of action, and working to ensure successful settlement. This involves liaising with third parties, such as solicitors, insurers and other experts, as well as managing paperwork, preparing reports and liaising with customers. The Claims Consultant must possess excellent communication and problem-solving skills and be able to deliver high quality customer service.

Claims Consultant Role Purpose

The purpose of a Claims Consultant is to provide expert advice and support to clients with complex insurance claims. This role involves setting up, managing and resolving claims efficiently and effectively, while ensuring that all relevant policies, regulations and procedures are followed. The Claims Consultant is responsible for assessing the validity of claims, determining liability and resolving disputes. They are also responsible for providing guidance and support to customers throughout the claims process, and for keeping accurate records and documentation of the claims process.

Claims Consultant Role

A Claims Consultant is responsible for providing advice and support to customers who have made claims against insurance policies. They review claims, investigate the facts and circumstances, assess the claim's validity, and make recommendations about how to resolve the claim. They also manage relationships with insurance providers and other stakeholders to ensure a fair and equitable outcome.

Claims Consultant Duties

  • Advise on the appropriate course of action for claims management
  • Assess claims cases and analyse associated legal and financial implications
  • Develop and maintain relationships with relevant stakeholders
  • Review claims data to identify patterns and trends
  • Conduct research and compile reports
  • Prepare and present claims information to internal and external parties

Claims Consultant Requirements

  • Strong knowledge of the claims process
  • Excellent communication and customer service skills
  • Ability to make decisions and problem solve in a fast-paced environment
  • Experience in handling high-value and/or complex claims

Claims Consultant Skills

  • Excellent communication and interpersonal skills
  • Knowledge of insurance claims process
  • Strong problem solving and analytical skills
  • Ability to work independently and manage time effectively
  • Computer literate

Claims Consultant Personal Traits

  • Excellent communication and interpersonal skills
  • Ability to work independently and in teams
  • Strong analytical and problem-solving skills
  • Ability to work to tight deadlines

How to write a Claims Consultant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Claims Consultant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Claims Consultant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Claims Consultant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Claims Consultant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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