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Claims Coordinator Job Description

What does a Claims Coordinator do?

A Claims Coordinator is responsible for overseeing and processing insurance claims. They work closely with insurance companies, clients, and healthcare providers to ensure that claims are handled in a timely and accurate manner. Common duties include reviewing claim forms, verifying information, contacting clients to gather additional information, and communicating with insurance companies to resolve disputes. They may also assist in the development of policies and procedures to improve the claims process and ensure compliance with legal and regulatory requirements. Effective communication, attention to detail, and strong organizational skills are essential to success in this role.

Our Claims Coordinator job description includes the Claims Coordinator responsibilities, duties, skills, education, qualifications, and experience.

Claims Coordinator Example


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If you need an example job description for a Claims Coordinator download the one below, alternatively we have many other Banking and Insurance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Claims Coordinator do?

As a Claims Coordinator, you will be responsible for managing the administrative and operational functions of the claims process. You will coordinate the evaluation of claims and communicate with clients and other stakeholders to ensure that all claims are processed in a timely and accurate manner. You will also be responsible for providing advice and guidance on complex cases, as well as monitoring and tracking the progress of claims. Additionally, you will be required to maintain accurate records of all claims and provide regular reports on the status of claims to management.

Claims Coordinator Role Purpose

The purpose of a Claims Coordinator is to provide administrative support to a team of Claims Handlers. This involves dealing with customer enquiries, monitoring the progress of claims, and ensuring that all claims are dealt with swiftly and efficiently. The Claims Coordinator is responsible for ensuring that customer complaints are resolved and that the team is kept up to date with any changes in the claims process. The role also involves liaising with external third parties, such as insurers and suppliers, to ensure that the team has the necessary information to make informed decisions about any claims. The Claims Coordinator also assists with the day-to-day management of the claims process, ensuring that it is as efficient as possible.

Claims Coordinator Role

A Claims Coordinator is responsible for managing and coordinating the processing of insurance claims. This includes liaising with customers, insurers, and other parties to ensure that claims are handled efficiently and accurately. They must also ensure that all relevant documentation is collected and that customer service levels are maintained.

Claims Coordinator Duties

  • Organise, manage and submit claims to external parties
  • Maintain accurate and up to date records of claims
  • Analyse claims data and trends
  • Liaise with internal and external stakeholders
  • Monitor and manage claims budgets

Claims Coordinator Requirements

  • Excellent organisational and administrative skills
  • Ability to work collaboratively with a range of stakeholders
  • Strong problem solving skills
  • Ability to manage a high volume of claims efficiently
  • Knowledge of relevant legislation and regulations
  • Excellent written and verbal communication skills

Claims Coordinator Skills

  • Organizational skills
  • Attention to detail
  • Good customer service skills
  • Knowledge of insurance policies

Claims Coordinator Personal Traits

  • Organisational skills
  • Attention to detail
  • Interpersonal skills
  • Problem-solving abilities
  • Customer service orientation

How to write a Claims Coordinator Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Claims Coordinator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Claims Coordinator Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Claims Coordinator Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Claims Coordinator

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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