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Club Steward Job Description

What does a Club Steward do?

A club steward is responsible for managing and overseeing the day-to-day operations of a club, ensuring that it runs smoothly and efficiently. They are typically responsible for maintaining the club’s facilities and equipment, as well as managing staff and volunteers. Depending on the size of the club, a club steward may also be involved in marketing and promoting the club, organizing events and activities, and managing finances. They must have strong financial and people management skills, as well as excellent organizational and communication abilities. Overall, the primary objective of a club steward is to provide a welcoming and enjoyable environment for club members and visitors.

Our Club Steward job description includes the Club Steward responsibilities, duties, skills, education, qualifications, and experience.

Club Steward Example

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If you need an example job description for a Club Steward download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Club Steward do?

Club Steward


The Club Steward is responsible for providing excellent customer service, ensuring the smooth running of the club and creating a welcoming atmosphere for members and guests. The Steward will be expected to maintain the highest standards of cleanliness and hygiene, manage the day-to-day running of the club, lead staff and handle all financial transactions. They will also be responsible for planning and organizing special events, promotions and activities. The Club Steward should be an experienced professional with excellent interpersonal and organizational skills.

Duties and Responsibilities

• Ensure the daily running of the club is in line with the club’s policies, procedures and regulations

• Ensure the highest standards of hygiene and cleanliness are maintained

• Manage bar and catering staff, ensuring that they provide excellent customer service

• Handle all financial transactions, including taking payments and balancing the till

• Plan and organize special events, promotions and activities

• Liaise with suppliers and other external stakeholders

• Monitor stock levels and order supplies as necessary

• Ensure all health and safety regulations are strictly adhered to

Skills and Qualifications

• Proven experience as a Club Steward or similar role

• Excellent interpersonal and organizational skills

• Ability to work under pressure and handle multiple tasks

• Good knowledge of food and beverage service

• Financial management experience

• A valid license to serve alcohol

• Knowledge of health and safety regulations

• Good IT skills

Club Steward Role Purpose

The purpose of a Club Steward is to provide a high level of service within a licensed premises, ensuring customers have a pleasant and enjoyable experience. This involves taking orders, serving food and drinks, maintaining a clean and safe environment and providing a friendly and helpful service at all times. They may also be responsible for taking payments and handling cash, stocking shelves, restocking fridges and ice machines, and dealing with customer queries and complaints.

Club Steward Role

The role of Club Steward is to provide excellent customer service and support to members and guests of a social club, ensuring a pleasant and enjoyable experience. Responsibilities include providing drinks, answering queries, and resolving any problems that may arise.

Club Steward Duties

  • Oversee day-to-day operations of the club
  • Maintain the club premises and ensure health and safety regulations are observed
  • Organize events, activities and functions
  • Manage staff and ensure they are working to expected standards
  • Handle customer enquiries and complaints
  • Organize and maintain stock and ordering of supplies
  • Ensure compliance with licensing laws and regulations
  • Set budgets and manage finances

Club Steward Requirements

  • Provide a friendly, efficient and professional service to customers.
  • Ensure the bar, lounge and restaurant are clean and tidy at all times.
  • Maintain an up-to-date knowledge of the products and services on offer.
  • Ensure that all drinks, food and cash handling procedures are strictly adhered to.
  • Maintain stock levels and order supplies when necessary.
  • Handle customer complaints and queries professionally.
  • Ensure health and safety regulations are followed.
  • Assist with the planning and organisation of special events.
  • Coordinate with other departments to ensure a smooth running of operations.

Club Steward Skills

  • Serving drinks and food to customers
  • Maintaining clean and tidy bar area
  • Ensuring stock is ordered and available
  • Providing excellent customer service
  • Operating cash register and handling monetary transactions
  • Enforcing club rules and regulations

Club Steward Personal Traits

  • Excellent customer service skills
  • Organisational ability
  • Excellent communication skills
  • A flexible approach to work
  • Friendly and approachable
  • Ability to work well under pressure

How to write a Club Steward Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Club Steward Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Club Steward Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Club Steward Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Club Steward

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