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Customer Service Assistant Job Description
Our business is seeking a Customer Service Assistant to work within a growing team. In this role, you will solve customer problems, arrange services, and sell products. You will be responsible for answering inbound calls, documenting conversations, handling complaints, and meeting monthly targets. The ideal candidate will have at least one year of experience in a customer service or sales role, outstanding communication skills, and computer proficiency.
Customer Service Assistant Responsibilities
- Answer inbound calls
- Resolve customer enquiries and complaints
- Process sales
- Maintain the customer database
- Maintain excellent customer satisfaction
Customer Service Assistant Requirements
- English and maths GCSE
- One year of previous experience
- Outstanding communication skills
- Computer proficiency
- Team player
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