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Insurance Claims Adjuster Job Description

What does an Insurance Claims Adjuster do?

An Insurance Claims Adjuster is responsible for assessing and investigating insurance claims made by policyholders. They examine policies, gather information from the parties involved, and determine the validity and amount of the claim. They may also negotiate settlements, authorize payments, and work with legal representatives to resolve disputes. The role requires strong communication and analytical skills, as well as an understanding of insurance laws and regulations. The main objective of an Insurance Claims Adjuster is to ensure that policyholders receive fair compensation for any loss or damage covered under their insurance policy.

Our Insurance Claims Adjuster job description includes the Insurance Claims Adjuster responsibilities, duties, skills, education, qualifications, and experience.

Insurance Claims Adjuster Example

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If you need an example job description for an Insurance Claims Adjuster download the one below, alternatively we have many other Banking and Insurance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Insurance Claims Adjuster do?

A Insurance Claims Adjuster is responsible for investigating and assessing insurance claims, determining the amount of a claim to be paid, and negotiating settlements with claimants. They must review claim documents, analyze policies and regulations, and look for evidence to support or deny the claim. Adjusters must be knowledgeable about state and federal laws that govern insurance claims, and must ensure that claims are processed in accordance with these laws. They must also be able to communicate effectively with claimants, adjusters from other companies, attorneys, and other parties.

Insurance Claims Adjuster Role Purpose

The purpose of an insurance claims adjuster in the UK is to investigate and evaluate insurance claims, examine documentation and decide if claims should be paid, settled, or denied. They must also ensure that the claims process is handled efficiently and in accordance with relevant legislation, regulations and industry standards. Additionally, they are responsible for gathering evidence and interviewing witnesses, claimants and other parties involved in the claim. They must also assess the amount to be paid in settlement of each claim.

Insurance Claims Adjuster Role

An Insurance Claims Adjuster is responsible for evaluating and settling insurance claims, ensuring that claimants receive the correct compensation in a timely manner. They investigate claims to determine their validity, investigate accidents or losses, analyse policy coverage, and negotiate settlements with claimants.

Insurance Claims Adjuster Duties

  • Investigate and assess insurance claims
  • Evaluate liability and damages
  • Negotiate settlements
  • Assess claimants' losses
  • Prepare reports
  • Resolve disputes between claimants and insurers

Insurance Claims Adjuster Requirements

  • Excellent communication skills
  • Ability to work independently
  • Good IT skills
  • Knowledge of insurance regulations

Insurance Claims Adjuster Skills

  • Excellent communication and problem solving skills
  • Ability to analyse complex information
  • Ability to interpret policy documents
  • Strong customer service skills
  • Good negotiating abilities

Insurance Claims Adjuster Personal Traits

  • Excellent communication and interpersonal skills
  • Strong analytical, problem solving and decision making skills
  • High level of accuracy and attention to detail
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet tight deadlines

How to write an Insurance Claims Adjuster Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Insurance Claims Adjuster Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Insurance Claims Adjuster Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Insurance Claims Adjuster Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Insurance Claims Adjuster

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