Member Service Representative Job Description
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Member Service Representative Job Description
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We are recruiting for a motivated Member Service Representative to be the line of contact for all membership related questions, requests, and concerns. Your responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To succeed as a Member Service Representative you should have strong customer service skills and enjoy working with people. A top-notch Member Service Representative should be able to deliver exceptional member service experiences and resolve enquiries and complaints in a friendly and efficient manner.
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Member Service Representative Duties and Responsibilities
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer literate.
Member Service Representative Skills and Requirements
- Answer phone calls and written questions, concerns, and complaints regarding membership.
- Provide information on membership fees, policies, processes, benefits, products, and services.
- Listen to members and identifying their needs.
- Recommend and cross-selling products and services to members and potential members.
- Investigate and resolving or escalating membership and payment issues.
- Assess member eligibility and processing payments, applications, and requests.
- Document all enquiries and maintaining accurate membership records.
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer literate.
How to write a Member Service Representative Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
How to write a Member Service Representative job Advert
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Personalising Your Member Service Representative Job Description Advise
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
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