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Patient Access Coordinator Job Description

What does a Patient Access Coordinator do?

A Patient Access Coordinator is responsible for facilitating a smooth patient experience throughout the healthcare system. They work with patients to ensure that they understand and complete required paperwork, schedule appointments, and manage referrals from primary care providers. Additionally, they may work with insurance companies to confirm coverage and authorize services. The Patient Access Coordinator plays a critical role in the overall patient experience and serves as a liaison between patients and healthcare providers.

Our Patient Access Coordinator job description includes the Patient Access Coordinator responsibilities, duties, skills, education, qualifications, and experience.

Patient Access Coordinator Example


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If you need an example job description for a Patient Access Coordinator download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Patient Access Coordinator do?

The Patient Access Coordinator is responsible for providing administrative support to ensure efficient and timely patient access to care. This includes managing the registration process, verifying patient eligibility, coordinating patient scheduling, and providing assistance with medical billing. The Patient Access Coordinator will also be responsible for maintaining patient records and ensuring compliance with all relevant regulations. The ideal candidate will have excellent communication and interpersonal skills, and the ability to multi-task in a fast-paced environment. This position requires a high level of attention to detail, and the ability to problem solve in order to ensure patient satisfaction.

Patient Access Coordinator Role Purpose

The purpose of a Patient Access Coordinator is to provide a link between patients and healthcare professionals, ensuring that patients receive the necessary medical care and support they require. The role involves helping to facilitate the process of accessing healthcare services, managing the patient’s journey through the process, and ensuring that all relevant information is provided to both the patient and healthcare professionals in a timely manner. This includes managing referrals, booking appointments, providing information on services and treatments, and liaising with other healthcare professionals to ensure a smooth transition from referral to treatment. The Patient Access Coordinator is responsible for ensuring that the patient’s needs are met throughout their journey.

Patient Access Coordinator Role

Patient Access Coordinators are responsible for ensuring that patients have access to the healthcare services they need, by helping to coordinate the administrative processes involved in accessing care. This may include scheduling appointments, managing patient databases and records, verifying insurance, and providing assistance with paperwork and payment.

Patient Access Coordinator Duties

  • Coordinate patient access to healthcare services
  • Provide administrative and clerical support
  • Maintain patient records
  • Schedule patient appointments
  • Assist with patient inquiries
  • Manage patient billing and payments

Patient Access Coordinator Requirements

  • Ability to maintain a customer-focused attitude and excellent customer service skills
  • Ability to multi-task and work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Knowledge of medical terminology and insurance processes
  • Strong organizational and problem solving skills
  • Proficient computer skills, including Microsoft Office

Patient Access Coordinator Skills

  • Excellent interpersonal and communication skills
  • Strong organisational and problem-solving skills
  • Ability to work independently and manage own workload
  • Computer literacy
  • Knowledge of medical coding

Patient Access Coordinator Personal Traits

  • Excellent communication and customer service skills
  • Good organisational and time management skills
  • Well-developed problem solving skills
  • Able to build positive relationships with patients and colleagues

How to write a Patient Access Coordinator Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Patient Access Coordinator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Patient Access Coordinator Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Patient Access Coordinator Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Patient Access Coordinator

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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