What does a Service Writer do?
A Service Writer is responsible for managing communication between the customers and the technicians in automotive or mechanical repair shops. The main role of a Service Writer is to receive service requests from customers, document repair problems, prepare cost and time estimates for the services required, and convey them to the technicians who will carry out the repairs. Additionally, they will provide updates to customers on the progress of their repairs and notify them of any other relevant information. Service Writers also handle the scheduling of appointments and the processing of payment transactions once services have been completed.
Our Service Writer job description includes the Service Writer responsibilities, duties, skills, education, qualifications, and experience.
Service Writer Example
Our Job Advertising Packages
Choose the best package, edit the advert and post your job!
| Starter | Premium | Corporate | National | Branded | Resourcer | |
|---|---|---|---|---|---|---|
| Reed | ||||||
| Indeed Sponsored | ||||||
| Monster | ||||||
| Google Jobs | ||||||
| Glassdoor | ||||||
| LinkedIn Jobs | ||||||
| Totaljobs | ||||||
| Jobsite | ||||||
| Guardian Jobs | ||||||
| CV-Library | ||||||
| Industry boards | ||||||
| CV Targeting* | ||||||
| many more | ||||||
| £99 | £199 | £329 | £349 | £399 | £599 | |
| Job Advert Package + Flat Fee Recruitment Services | ||||||
| CV Filtering | ||||||
| Video Interviewing | ||||||
| Interview Scheduling | ||||||
| £799 | £799 | £929 | £949 | £999 | £1199 | |
If you need an example job description for a Service Writer download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does a Service Writer do?
A Service Writer is responsible for providing exceptional customer service to customers by scheduling and overseeing vehicle repair and maintenance services. They must be able to accurately assess customer needs, answer questions, explain services and repairs, and provide accurate estimates and invoices. Additionally, Service Writers must ensure that all customer vehicles are handled in a safe and secure manner, and that all necessary paperwork is completed accurately. They must also keep up-to-date on industry trends and products, maintain professional relationships with customers, and be able to work in a fast-paced environment.
Service Writer Role Purpose
The purpose of a service writer in the UK is to provide customers with advice and assistance on the repair and maintenance of their vehicles. They are responsible for ensuring that customers are informed about the services and repairs that their vehicles require and for making sure that all service and repair work is completed to the highest standards. Service writers also act as a liaison between the customer and the garage, ensuring that customers are kept up to date on the progress of their vehicle repairs and that the garage is kept informed of any changes or modifications that may be required.
Service Writer Role
A Service Writer is responsible for providing customers with advice and support in the maintenance and repair of their vehicles. They are responsible for writing up service orders, discussing service needs with customers, selling customers on additional services, and processing payments.
Service Writer Duties
- Meet with customers to identify their repair needs
- Write up service orders detailing the work to be done on vehicles
- Coordinate with the service technicians to ensure timely completion of repairs
- Provide customers with cost estimates and repair timelines
- Maintain records of customer service orders and invoicing
- Answer customer inquiries regarding repair services
Service Writer Requirements
- Excellent customer service skills
- Strong communication and organisational skills
- Ability to multi-task effectively
- Knowledge of automotive repair and maintenance
Service Writer Skills
- Excellent customer service skills
- Ability to diagnose and troubleshoot problems
- Good written and verbal communication
Service Writer Personal Traits
- Excellent communication and customer service skills
- Ability to work well in a team environment
- Strong problem solving and decision-making skills
- Organised and efficient work habits
How to write a Service Writer Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write a Service Writer Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise a Service Writer Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting a Service Writer Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire a Service Writer
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
