What does an Usher do?
An Usher is responsible for guiding people to their seats in theatres, cinemas, and other entertainment venues. They also ensure that the audience is safe and comfortable during their visit. Ushers may provide information on the location of washrooms, food and beverage options, and any additional features that the venue may offer. They must possess excellent communication and customer service skills to respond to guest inquiries, complaints, and issues that may arise during their visit. Ushers may also assist with the cleaning and maintenance of the venue before and after each event.
Our Usher job description includes the Usher responsibilities, duties, skills, education, qualifications, and experience.
Usher Example
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If you need an example job description for an Usher download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does an Usher do?
Ushers are responsible for providing a warm and welcoming atmosphere at events, shows and venues. They provide assistance to guests and ensure that they are comfortable and having a great experience. Ushers will often take tickets and direct guests to their seats, manage queues and provide information to visitors. They may also be responsible for checking tickets, helping with crowd control and providing security, as well as taking payments and selling tickets. Ushers may also be required to clean and maintain the venue, as well as helping with any other tasks as required.
Usher Role Purpose
The purpose of an Usher is to provide a warm and welcoming atmosphere to guests attending an event by offering them assistance and guidance. Ushers help to ensure that people find their seats quickly and easily, as well as providing an efficient service to those with special needs. Ushers may also be responsible for taking tickets, checking identification, handing out programmes, and providing directions.
Usher Role
Ushering is a job which involves welcoming and directing people, typically at events such as concerts, theatrical performances, conferences and sports matches. Ushers may also be responsible for checking tickets, helping to locate seating and providing other customer service duties.
Usher Duties
- Greet guests and patrons to the venue
- Ensure the safety and security of the venue
- Direct guests to their seats
- Answer any queries from guests
- Check tickets and manage entry to the venue
Usher Requirements
- Experience in customer service
- Ability to work in a fast-paced environment
- Excellent communication skills
- Ability to handle customer complaints
- Ability to remain calm and professional in stressful situations
Usher Skills
- Customer service
- Flexibility
- Ability to work in a fast-paced environment
- Good communication skills
- Ability to follow instructions
Usher Personal Traits
- Excellent customer service skills
- Friendly and approachable
- Ability to remain calm under pressure
How to write an Usher Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write an Usher Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise an Usher Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting an Usher Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire an Usher
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
