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Admitting Representative Job Description

What does an Admitting Representative do?

An Admitting Representative works in a hospital or a medical facility and is responsible for admitting patients who need medical attention. They assist patients with the admission process by collecting all necessary personal and medical information, verifying their insurance coverage, and ensuring that all medical records are up-to-date. Admitting Representatives also provide patients with information about their rights and responsibilities and answer any questions they may have. They work closely with other healthcare professionals to ensure patients are admitted and placed in the correct unit or department. Overall, Admitting Representatives play a vital role in ensuring the smooth and efficient admission of patients to a healthcare facility.

Our Admitting Representative job description includes the Admitting Representative responsibilities, duties, skills, education, qualifications, and experience.

Admitting Representative Example

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If you need an example job description for an Admitting Representative download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Admitting Representative do?

The Admitting Representative is responsible for the efficient processing of patient admissions to the hospital. This role involves the collection of patient information, the completion of required documentation, and the coordination of the patient admission process. The Admitting Representative must demonstrate excellent customer service skills, a thorough knowledge of hospital policies and procedures, and the ability to work both independently and as part of a team.

Principal Duties and Responsibilities:

• Greet patients, answer questions, and ensure that all necessary admission paperwork is completed accurately and in a timely manner.
• Verify insurance information and pre-certification with insurance companies.
• Follow up on any outstanding patient paperwork or authorization requests.
• Maintain patient confidentiality and privacy in accordance with HIPAA standards.
• Answer incoming calls and provide patient information or transfer calls to the appropriate department.
• Assist in the coordination of patient transportation and discharge planning.
• Ensure accurate and timely filing of patient medical records.
• Perform other duties as assigned.

Admitting Representative Role Purpose

The purpose of an admitting representative is to coordinate the admissions process for patients entering a healthcare facility. This includes managing the paperwork required for admission, coordinating the patient's arrival, ensuring that the patient's needs are met, and verifying insurance coverage. The admitting representative also provides information to patients and their families regarding the admission process, and explains the facility's policies and procedures.

Admitting Representative Role

The Admitting Representative is responsible for registering patients for appointments, collecting patient information and insurance details, and providing general customer service. They must ensure accuracy and security of all patient information and documents, and provide information regarding admission procedures and hospital policies. They must also maintain a positive attitude and provide a welcoming environment for patients and their families.

Admitting Representative Duties

  • Greet and direct patients and visitors to the appropriate location
  • Assist in the admissions process by obtaining patient information and records
  • Explain admission policies and procedures to patients and their families
  • Answer inquiries from the public and other departments
  • Maintain patient confidentiality
  • Perform other administrative tasks as assigned

Admitting Representative Requirements

  • Excellent customer service and communication skills
  • Familiarity with office equipment and general administrative procedures
  • Ability to work independently and as part of a team
  • Excellent organisation and time management skills
  • Ability to follow instructions and to work to deadlines
  • Knowledge of relevant health and safety regulations
  • Ability to assess and prioritise tasks

Admitting Representative Skills

  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Familiarity with office procedures
  • Proficient in MS Office applications
  • Excellent organizational and multitasking skills

Admitting Representative Personal Traits

  • Excellent communication skills
  • Organisational ability
  • Strong customer service focus
  • Ability to work in a fast-paced environment

How to write an Admitting Representative Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Admitting Representative Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Admitting Representative Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Admitting Representative Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Admitting Representative

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