What does an Airport Sales Agent do?
An Airport Sales Agent works within the airline industry and is responsible for promoting and selling airline tickets to customers at the airport. They receive and process ticket sales, make reservations and bookings, and assist with the check-in process. Additionally, they provide information to passengers on flight schedules, delays, cancellations, and luggage restrictions. An Airport Sales Agent must be knowledgeable about the airline’s products and services, as well as have excellent customer service skills in order to provide a positive experience for passengers.
Our Airport Sales Agent job description includes the Airport Sales Agent responsibilities, duties, skills, education, qualifications, and experience.
Airport Sales Agent Example
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If you need an example job description for an Airport Sales Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does an Airport Sales Agent do?
An Airport Sales Agent is responsible for providing excellent customer service to passengers at the airport. This role involves greeting passengers, providing information and assistance, helping passengers with their queries, selling tickets and other services, and ensuring the smooth running of the airport. The successful candidate should have strong communication skills, a good knowledge of customer service principles, and the ability to work well under pressure.
Airport Sales Agent Role Purpose
The primary purpose of an Airport Sales Agent is to provide excellent customer service and act as a representative of the airline or travel company they work for. This role involves assisting customers with their travel arrangements, managing ticket sales, providing customer service, and resolving any customer complaints. Airport Sales Agents are also responsible for ensuring that the airline's safety and security regulations are adhered to, and that all transactions are properly documented.
Airport Sales Agent Role
Airport Sales Agents are responsible for providing excellent customer service to passengers and clients at airports, including assisting with ticket purchases, check-in procedures, baggage handling, and providing information about flights, airport facilities and services.
Airport Sales Agent Duties
- Greet customers and check their documents to ensure they are eligible to fly
- Advise customers on flights, fares and travel regulations
- Provide customers with information about their destination
- Issue tickets, boarding passes and other travel documents
- Check baggage, weigh and tag it for transportation
- Assist passengers with check-ins and boarding
- Resolve customer service issues
Airport Sales Agent Requirements
- Excellent customer service skills
- Ability to work under pressure
- High level of accuracy and attention to detail
- Good communication skills
- Knowledge of airline ticketing systems
- Ability to work flexible hours
Airport Sales Agent Skills
- Excellent customer service
- Ability to work under pressure
- Accuracy and attention to detail
- Computer literacy
- Knowledge of airline operations
Airport Sales Agent Personal Traits
- Outgoing
- Organised
- Customer service orientated
- Friendly
- Able to work under pressure
How to write an Airport Sales Agent Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write an Airport Sales Agent Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise an Airport Sales Agent Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting an Airport Sales Agent Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire an Airport Sales Agent
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
