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Casino Floor Runner Job Description

What does a Casino Floor Runner do?

As a Casino Floor Runner, your primary role is to ensure that the casino floor is running smoothly and that guests are satisfied with their experience. You will be responsible for assisting customers in navigating the casino, answering any questions they may have, and responding to their needs. Other duties may include delivering food and beverages, processing payouts, cleaning the gaming area, and ensuring that all equipment is in working order. It is also important for you to maintain a professional attitude at all times and to adhere to all rules and regulations governing gaming activities. Overall, the job of a Casino Floor Runner requires exceptional customer service skills, attention to detail, and the ability to work well under pressure.

Our Casino Floor Runner job description includes the Casino Floor Runner responsibilities, duties, skills, education, qualifications, and experience.

Casino Floor Runner Example


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If you need an example job description for a Casino Floor Runner download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Casino Floor Runner do?

Casino Floor Runner Job Summary

A Casino Floor Runner is responsible for providing efficient and courteous customer service to all patrons of the casino. This role involves assisting the Casino Manager and other casino staff with the day-to-day operations of the floor, as well as responding to customer queries. The Floor Runner is also responsible for ensuring that all areas of the casino are kept clean and tidy, and for monitoring the gaming tables for suspicious activity. The successful candidate should possess excellent customer service and communication skills, as well as the ability to work in a busy and vibrant environment.

Casino Floor Runner Role Purpose

The purpose of a Casino Floor Runner is to ensure that the gaming areas of the casino are running smoothly and efficiently. This includes providing assistance to customers, ensuring that gaming tables and machines are stocked, providing assistance to staff, and maintaining a safe and secure environment for all players. The Floor Runner will also be responsible for monitoring the floor for any suspicious activity, taking appropriate action to ensure the safety and security of the casino.

Casino Floor Runner Role

A Casino Floor Runner is responsible for providing excellent customer service to all casino patrons and staff, ensuring that the gaming areas are kept clean, safe and secure, and providing assistance to gaming staff as needed.

Casino Floor Runner Duties

  • Deliver gaming chips and cash to and from gaming tables
  • Assist customers in understanding the rules and regulations of the casino
  • Assist customers with any queries they may have
  • Ensure that all gaming areas are kept tidy and clean
  • Process customer transactions accurately and efficiently
  • Provide assistance to casino staff in any other duties that may be required

Casino Floor Runner Requirements

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Willingness to work shifts
  • Ability to handle cash and process transactions accurately

Casino Floor Runner Skills

  • Customer service
  • Cash handling
  • Record keeping

Casino Floor Runner Personal Traits

  • Excellent communication skills
  • Friendly and approachable
  • Good organisational skills
  • Attention to detail
  • Must be able to work under pressure

How to write a Casino Floor Runner Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Casino Floor Runner Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Casino Floor Runner Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Casino Floor Runner Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Casino Floor Runner

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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