What does a Chargeback Specialist do?
A Chargeback Specialist is responsible for handling and resolving chargeback claims, which are requests for refunds initiated by a customer with their bank or payment provider. The specialist is often employed by companies that accept payments from customers and must deal with transactions that were disputed or deemed fraudulent. In this role, one is expected to investigate the dispute, gather evidence, and provide it to the appropriate authorities to support the company’s position. The specialist must also maintain accurate records, work closely with other internal teams, and keep up to date with legislation, policies, and procedures relevant to chargebacks.
Our Chargeback Specialist job description includes the Chargeback Specialist responsibilities, duties, skills, education, qualifications, and experience.
Chargeback Specialist Example
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If you need an example job description for a Chargeback Specialist download the one below, alternatively we have many other Office Administration job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does a Chargeback Specialist do?
The Chargeback Specialist role is responsible for managing chargebacks and providing guidance to customers in the UK and Ireland on chargeback claims. The role requires excellent customer service skills and experience in dispute resolution, fraud prevention and risk management. The Chargeback Specialist will be expected to identify and resolve disputes, liaise with financial institutions, and provide guidance to customers on chargeback procedure and regulations. The successful candidate will have a strong working knowledge of the UK and Ireland's banking systems, payment solutions, and chargeback rules, as well as experience with fraud prevention and risk management.
Chargeback Specialist Role Purpose
The purpose of a chargeback specialist is to investigate and resolve any customer disputes that arise from credit and debit card transactions. This typically involves researching and gathering evidence to support a customer’s claim, and then ensuring that the transaction is reversed or refunded if appropriate. The specialist will also work closely with banks and credit card providers to ensure that any disputes are handled in a timely and accurate manner, and that customers are kept informed of the progress of their case.
Chargeback Specialist Role
A Chargeback Specialist is responsible for managing and processing chargeback disputes on behalf of their employer. This role requires a high level of accuracy, attention to detail and the ability to work with complex financial regulations. The specialist must have excellent customer service skills, be organized and be able to resolve customer disputes in a timely manner.
Chargeback Specialist Duties
- Provide specialist advice and guidance on chargeback processes
- Identify and investigate fraudulent chargeback claims
- Identify and address any issues with customer billing
- Manage customer queries relating to chargebacks
- Liaise with external stakeholders on chargeback matters
- Develop and maintain chargeback processes and procedures
Chargeback Specialist Requirements
- Excellent knowledge of the chargeback process
- Proficient in the use of chargeback software solutions
- Ability to communicate effectively with customers, financial institutions and other stakeholders
- Organised and able to work under pressure to meet deadlines
- Ability to analyse and resolve disputes in a timely manner
- Strong analytical and problem solving skills
- Good knowledge of banking regulations
Chargeback Specialist Skills
- Excellent communication skills
- Strong organisational skills
- Ability to manage multiple tasks
- Knowledge of chargeback regulations and processes
- Proficiency with computer software
Chargeback Specialist Personal Traits
- Excellent communication skills
- Strong knowledge of financial processes
- Attention to detail
- Problem solving skills
- Analytical and organizational abilities
How to write a Chargeback Specialist Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write a Chargeback Specialist Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise a Chargeback Specialist Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting a Chargeback Specialist Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire a Chargeback Specialist
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