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Patient Coordinator Job Description

What does a Patient Coordinator do?

A Patient Coordinator is responsible for managing the administrative tasks within a healthcare facility. They act as the primary point of contact for patients and are responsible for scheduling appointments, managing patient files, and ensuring that patients receive the appropriate care and attention they need. Additionally, Patient Coordinators may liaise with healthcare professionals to arrange patient referrals or coordinate care plans. They may also provide support to patients and their families by answering questions about medical procedures or treatments, and guiding them through the healthcare journey. Overall, a Patient Coordinator plays a vital role in ensuring that patients receive the best possible care and have a positive experience while receiving healthcare services.

Our Patient Coordinator job description includes the Patient Coordinator responsibilities, duties, skills, education, qualifications, and experience.

Patient Coordinator Example

Searching for Patient Coordinator job description examples and samples? Here is the job description of a Patient Coordinator:

What does a Patient Coordinator do?

The Patient Coordinator is responsible for providing an efficient and effective service to patients in line with the policies and procedures of the organisation. They will ensure the smooth running of the patient journey, from initial contact through to treatment and ongoing care. The Patient Coordinator will be the first point of contact for patients, and will act as a liaison between patients, healthcare professionals, and other relevant parties.

The successful candidate will be highly organised, with excellent customer service skills, and will be able to handle multiple tasks and competing priorities. They will provide administrative support, such as booking appointments, dealing with enquiries, and maintaining patient records. They will also be responsible for managing the patient journey, including liaising with healthcare professionals, arranging transport, and providing emotional support to patients.

The role requires excellent communication skills, both verbal and written, and a good understanding of data protection legislation. The Patient Coordinator must be able to work independently and as part of a team, and will be expected to adhere to the organisation’s policies and procedures.

Patient Coordinator Role Purpose

The purpose of a Patient Coordinator is to ensure the smooth running of patient care within a healthcare setting. They are responsible for managing and coordinating the patient journey, from booking appointments and scheduling tests, to providing administrative support to patients and staff. They also play an important role in the communication between patients, staff and other healthcare professionals. A Patient Coordinator will typically coordinate patient care teams, liaise with relevant departments, and provide essential administrative support. They are also responsible for ensuring that patient records are kept up to date and accurate, and for ensuring that patient confidentiality is maintained.

Patient Coordinator Role

Patient Coordinators provide administrative support to healthcare professionals, ensuring that patients receive the best possible care. They manage patient records, book appointments and communicate with patients to ensure their needs are met. They are also responsible for scheduling tests and procedures and maintaining a safe and secure environment.

Patient Coordinator Duties

  • Provide administrative support to healthcare staff
  • Maintain patient records and appointments
  • Act as a point of contact for patient enquiries
  • Monitor patient progress and follow up with medical staff
  • Liaise with other medical professionals to coordinate patient care
  • Handle patient fees and insurance claims

Patient Coordinator Requirements

  • Excellent communication skills
  • Ability to work both independently and as part of a team
  • Strong organisational and administrative skills
  • Ability to manage multiple tasks simultaneously
  • Excellent knowledge of the healthcare sector

Patient Coordinator Skills

  • Excellent communication skills
  • Strong customer service orientation
  • Good organisation and time management skills
  • Ability to work under pressure and to tight deadlines
  • Good IT skills

Patient Coordinator Personal Traits

  • Excellent communication skills
  • Good organisational abilities
  • Ability to work independently
  • Attention to detail
  • Ability to handle confidential information

How to write a Patient Coordinator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write a Patient Coordinator Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Job Description Advice - Guidance on How to Personalise a Patient Coordinator Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Patient Coordinator Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Patient Coordinator

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