What does a Postal Service Clerk do?
A Postal Service Clerk is responsible for the efficient and accurate processing of mail and parcels in a post office or sorting center. Their duties include sorting incoming mail, weighing and affixing postage, operating automated mail processing equipment, and ensuring package labeling and tracking information is accurate. Postal Service Clerks may also assist customers with inquiries and provide advice on postal services, rates, and regulations. They work in a highly structured environment and must adhere to strict security and safety protocols. Strong attention to detail, excellent organizational skills, and good communication skills are essential for success as a Postal Service Clerk.
Our Postal Service Clerk job description includes the Postal Service Clerk responsibilities, duties, skills, education, qualifications, and experience.
Postal Service Clerk Example
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If you need an example job description for a Postal Service Clerk download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does a Postal Service Clerk do?
A Postal Service Clerk is responsible for providing efficient and accurate customer service in a post office or mail centre. This role involves the handling of customer enquiries, the sale of postage stamps, the sorting of mail, and the processing of parcels. The Postal Service Clerk must ensure that all post is delivered promptly and accurately, and that customer service is maintained at all times. They must also be able to carry out complex tasks such as cash handling and record keeping. The successful candidate will have excellent communication skills, a keen eye for detail, and the ability to work effectively in a team.
Postal Service Clerk Role Purpose
The purpose of a Postal Service Clerk is to provide efficient, effective and customer-focused service to members of the public who come into the Post Office to purchase goods and services, or send or receive mail. This role involves the handling of money and dealing with customers in a professional and courteous manner, as well as the accurate processing of cash and card transactions. The Postal Service Clerk must also ensure the security of the premises, goods and services at all times.
Postal Service Clerk Role
A Postal Service Clerk is responsible for sorting, processing and delivering mail in a post office. They provide customer service, accept and process payments, and help customers with their enquiries.
Postal Service Clerk Duties
- Greet customers in a friendly and helpful manner
- Sort, process and deliver mail and packages
- Answer customer queries and provide advice on postal services
- Prepare postage and shipping labels and arrange for collection of packages
- Maintain records of customer accounts
- Perform cash handling and other clerical duties
- Update customer records and data entry
Postal Service Clerk Requirements
- Good customer service skills
- Ability to work under pressure
- Excellent communication skills
- Good IT skills
- Accurate data entry skills
Postal Service Clerk Skills
- Excellent customer service
- Ability to work in a fast-paced environment
- Good knowledge of postal regulations and procedures
Postal Service Clerk Personal Traits
- Good customer service skills
- Good communication skills
- Organised
- Attention to detail
- Ability to stay calm under pressure
How to write a Postal Service Clerk Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write a Postal Service Clerk Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise a Postal Service Clerk Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting a Postal Service Clerk Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire a Postal Service Clerk
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
