What does an Airline Reservation Agent do?
An Airline Reservation Agent is responsible for managing flight bookings and reservations for passengers. This involves liaising with customers to help them book flights, make changes to their existing bookings, and answer any queries they may have. They must be knowledgeable about flight schedules, fares, and regulations, and be adept at using reservation systems to manage bookings efficiently. In addition, they may handle customer complaints and assist with check-in procedures at the airport, ensuring that passengers have a seamless travel experience. Overall, an Airline Reservation Agent plays a critical role in ensuring that passengers receive excellent customer service and have a stress-free journey.
Our Airline Reservation Agent job description includes the Airline Reservation Agent responsibilities, duties, skills, education, qualifications, and experience.
Airline Reservation Agent Example
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If you need an example job description for an Airline Reservation Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does an Airline Reservation Agent do?
Airline Reservation Agent Job Summary
We are looking for an experienced and professional Airline Reservation Agent to join our team. The successful candidate will be responsible for handling customer inquiries and providing a high level of customer service when making, changing and cancelling flight reservations.
Duties include:
• Responding to customer inquiries in a timely and efficient manner.
• Explaining the various flight options available and helping customers make informed decisions.
• Making, changing and cancelling flight reservations.
• Keeping customers informed of any changes to their reservation.
• Ensuring all customer information is accurately entered into the airline reservation system.
• Managing customer payments and providing accurate billing information.
• Providing excellent customer service at all times.
The successful candidate must have excellent customer service skills, be able to work independently and as part of a team, and have a good knowledge of airline reservations systems. Previous experience in the airline industry is preferred.
Airline Reservation Agent Role Purpose
The purpose of an Airline Reservation Agent is to provide customer service and support to travelers, ensuring that their journey is as hassle-free and comfortable as possible. The Agent is responsible for booking flights, resolving customer queries, providing advice and information about flight schedules, assisting with ticketing and other customer related services. The Agent will also be responsible for ensuring customer satisfaction by providing a professional and efficient service.
Airline Reservation Agent Role
Airline Reservation Agents are responsible for providing customers with information on airline services, fares and schedules, as well as assisting with the booking and confirmation of flights. They may also be responsible for processing payments, refunds and exchanges, and providing general customer service.
Airline Reservation Agent Duties
- Provide customer service to passengers who are booking flights
- Answer customer queries regarding flight availability and details
- Assist customers with selecting flights, airlines and destinations
- Process ticket orders and payment
- Make changes to existing reservations
- Handle customer complaints and feedback
- Assist customers with check-in procedures
Airline Reservation Agent Requirements
- Excellent communication skills
- Excellent customer service skills
- Ability to work under pressure
- Ability to work with passengers from diverse backgrounds
- Ability to work with computer reservation systems
- Ability to work flexible hours
Airline Reservation Agent Skills
- Excellent customer service
- Knowledge of airline industry regulations
- Ability to solve customer queries
- Ability to work under pressure
- Ability to work within tight deadlines
- Proficient in using airline reservation systems
Airline Reservation Agent Personal Traits
- Strong communication skills
- Excellent customer service skills
- Ability to remain calm under pressure
- Good knowledge of airline procedures
- Ability to multi-task
How to write an Airline Reservation Agent Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write an Airline Reservation Agent Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise an Airline Reservation Agent Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting an Airline Reservation Agent Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire an Airline Reservation Agent
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
