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Caller Job Description

What does a Caller do?

A Caller typically works in a call centre or telemarketing company and is responsible for making and receiving a large volume of phone calls to or from customers or clients. They may be tasked with a variety of duties, such as customer service, lead generation, sales, market research, or surveying. Callers are typically expected to be friendly, professional, and efficient in their interactions with callers. They must also be able to handle difficult or angry customers and maintain a calm and polite demeanor at all times. In some cases, callers may also be required to record and maintain detailed records of each call they make or receive.

Our Caller job description includes the Caller responsibilities, duties, skills, education, qualifications, and experience.

Caller Example


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If you need an example job description for a Caller download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Caller do?

The role of a Caller involves making outbound telephone calls to customers, prospects or other contacts in order to promote products or services, deliver information, follow up on inquiries, and build relationships with clients. They must be able to think quickly and respond appropriately to customer questions and objections. Callers must also be able to accurately record customer interactions and data in the company’s database. Excellent communication and interpersonal skills are essential in this role.

Caller Role Purpose

The primary purpose of a Caller is to make outbound telephone calls to potential customers in order to promote products and services. This role involves researching target markets, identifying potential customers, and delivering sales presentations. Additionally, Callers may be responsible for tracking customer information, responding to customer inquiries, and managing customer relationships.

Caller Role

A Caller is a customer service representative responsible for responding to incoming telephone calls and providing assistance to customers. They are typically responsible for handling customer inquiries, resolving customer complaints, and providing product and service information.

Caller Duties

  • Answer incoming calls from customers
  • Provide customer service and troubleshoot customer inquiries
  • Record customer information and update customer records in the system
  • Assist customers with orders, payments, inquiries and other customer service needs

Caller Requirements

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to handle customer queries and complaints
  • Good telephone manner
  • Previous experience in a customer service role

Caller Skills

  • Communication
  • Organisational
  • Problem Solving

Caller Personal Traits

  • Excellent communication skills
  • Friendly and confident manner
  • Organised and reliable
  • Ability to work to targets

How to write a Caller Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Caller Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Caller Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Caller Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Caller

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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