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Collections Specialist Job Description

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Collections Specialist Job Description

The role of a Collections Specialist is to work as the liaison between the creditors and consumers of a company. They manage and observe accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

We are recruiting for a Collections Specialist to join our dynamic Collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies and collecting overdue payments.

We require someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as an in-depth knowledge of laws and policies related to debt collection.

Collections Specialist Responsibilities

  • A minimum of 2 years’ experience in a similar role.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Highly-skilled in negotiation.
  • In-depth knowledge of laws and policies related to debt collection.
  • Good administrative skills.

Collections Specialist Requirements

  • Supervise assigned accounts to identify unresolved debts.
  • Develop effective repayment plans.
  • Follow-up with clients on overdue accounts.
  • Oversee all monthly payments and refunds.
  • Research and implement effective collection techniques.
  • Perform all administrative duties related to ensuring office efficiency.
  • Create monthly credit records.
  • Respond to client account queries in a timely and professional manner.
  • A minimum of 2 years’ experience in a similar role.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Highly-skilled in negotiation.
  • In-depth knowledge of laws and policies related to debt collection.
  • Good administrative skills.

Personalising Your Collections Specialist Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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