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Collections Specialist Job Description

Our Collections Specialist job description includes the Collections Specialist responsibilities, duties, skills, education, qualifications, and experience.

Collections Specialist Example


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If you need an example job description for a Collections Specialist download the one below, alternatively we have many other Accounting job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Collections Specialist do?

The role of a collections specialist is to serve as the liaison between the creditors and consumers of a company. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. Also known as a collections agent.

Collections Specialist Role

The role of a Collections Specialist is to work as the liaison between the creditors and consumers of a company. They manage and observe accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

We are recruiting for a Collections Specialist to join our dynamic Collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies and collecting overdue payments.

We require someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as an in-depth knowledge of laws and policies related to debt collection.

Collections Specialist Duties

  • A minimum of 2 years’ experience in a similar role.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Highly-skilled in negotiation.
  • In-depth knowledge of laws and policies related to debt collection.
  • Good administrative skills.

Collections Specialist Requirements

  • Supervise assigned accounts to identify unresolved debts.
  • Develop effective repayment plans.
  • Follow-up with clients on overdue accounts.
  • Oversee all monthly payments and refunds.
  • Research and implement effective collection techniques.
  • Perform all administrative duties related to ensuring office efficiency.
  • Create monthly credit records.
  • Respond to client account queries in a timely and professional manner.
  • A minimum of 2 years’ experience in a similar role.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Highly-skilled in negotiation.
  • In-depth knowledge of laws and policies related to debt collection.
  • Good administrative skills.

How to write a Collections Specialist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Collections Specialist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Collections Specialist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Collections Specialist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Collections Specialist

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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