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Customer Service Associate Job Description
We are recruiting for an outgoing and enthusiastic Customer Service Associate to help our customers with product inquiries in a swift, proficient, and friendly manner. Working as Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Customer Service Associate Responsibilities:
- Attend training sessions to grow knowledge of product and to develop customer service skills.
- Resolve phone, walk-in, mail, fax, and email customer inquiries.
- Process and logging incoming calls into CRM system.
- Identify customer needs.
- Forward and escalating inquiries to relevant individuals and departments.
- Contact customers to give them accurate feedback on the progress of their inquiries.
- Provide outstanding customer service.
- Update customer information as required.
- Maintain confidentiality of information.
- Perform other duties as the need arises.
Customer Service Associate Requirements:
- Preferably previous customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.