What does a Housekeeping Supervisor do?
A Housekeeping Supervisor is responsible for the overall cleanliness and upkeep of a facility, such as a hotel, hospital, or corporate office. They supervise and coordinate the work of housekeeping staff, ensuring that rooms and common areas are clean, organized, and well-maintained. This entails scheduling and assigning tasks, inspecting rooms and public areas to ensure quality and consistency, ordering and maintaining supplies and inventory, and training new housekeeping staff as required. Housekeeping Supervisors also enforce safety and sanitation policies, perform administrative tasks such as preparing reports and budgeting, and resolve any guest complaints relating to housekeeping.
Our Housekeeping Supervisor job description includes the Housekeeping Supervisor responsibilities, duties, skills, education, qualifications, and experience.
Housekeeping Supervisor Example
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What does a Housekeeping Supervisor do?
The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness and hygiene are maintained throughout the premises. This includes overseeing and coordinating the daily activities of housekeeping staff, ensuring that rooms and public areas are kept in an orderly and clean manner. The Housekeeping Supervisor will be responsible for the supervision of all cleaning activities, inspecting rooms and public areas, and training staff in the correct use of cleaning products and equipment. The Housekeeping Supervisor will also be required to manage stock levels of cleaning supplies, and will be expected to maintain excellent customer service at all times.
Housekeeping Supervisor Role Purpose
The purpose of a Housekeeping Supervisor is to manage the staff of a housekeeping department in a hotel or other hospitality setting. The Housekeeping Supervisor ensures the efficient and effective operation of the housekeeping staff and is responsible for the cleanliness and maintenance of the guest rooms and public areas. This role requires a high level of customer service and an understanding of the importance of providing a clean and comfortable environment for guests. The Housekeeping Supervisor also works closely with other departments, such as front desk and engineering, to ensure that guests' needs and requests are met.
Housekeeping Supervisor Role
The Housekeeping Supervisor is responsible for overseeing the daily operation of the housekeeping department and ensuring that all areas within the department are maintained to a high standard. This includes supervising staff, ensuring that all tasks are completed efficiently, monitoring stock levels, and dealing with any guest enquiries.
Housekeeping Supervisor Duties
- Planning and supervising the daily activities of housekeeping staff
- Training and developing staff
- Making sure relevant health and safety regulations are adhered to
- Maintaining high standards of cleanliness and tidiness
- Ensuring adequate stocks of linen are available
- Ordering cleaning and maintenance supplies
- Inspecting rooms and public areas
- Liaising with other departments
- Dealing with customer complaints
- Administering payroll
Housekeeping Supervisor Requirements
- Manage a team of housekeeping staff
- Oversee the daily operations of the housekeeping department
- Ensure that all staff adhere to health and safety regulations
- Ensure that all rooms and public areas are maintained to a high standard
- Carry out stock checks and ensure that all cleaning materials and supplies are well stocked
- Recruit, train and supervise housekeeping staff
- Address complaints and resolve problems
Housekeeping Supervisor Skills
- Organisational skills
- Interpersonal skills
Housekeeping Supervisor Personal Traits
- Strong leadership skills
- Ability to manage budgets
How to write a Housekeeping Supervisor Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
How to write a Housekeeping Supervisor Job Advert
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Job Description Advice - Guidance on How to Personalise a Housekeeping Supervisor Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting a Housekeeping Supervisor Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire a Housekeeping Supervisor
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