How to Hire a Maitre D
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Maitre D Job Description
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We are looking for Maître d’ to join our restaurant team. As a pivotal member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to deliver the highest possible service standards. You are responsible for the logistic details, including reservations and arrangements for large parties, as well as setting the ambience and atmosphere of the restaurant. Our ideal candidate has extensive experience in high-end food service environments, an impeccable demeanour, excellent customer service skills, and logistical and organisational acumen.
Maitre D Duties and Responsibilities
- Make, adjust, and cancel customer reservations
- Manage staff to ensure efficient and excellent service throughout a given seating
- Greet customers and guide them to their tables
- Answer customer questions regarding food, drinks, and specials
- Resolve customer complaints or disputes
Maitre D Skills and Requirements
- At least five years in a high-end, fast-paced restaurant environment
- Adaptive organisational skills and the ability to change plans to meet new circumstances
- Strong cash handling skills
- Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers
Personalising Your Maitre D Job Description Advise
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
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