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What Interpersonal Skills To Include In A Job Description

What Interpersonal Skills To Include In Job Descriptions

The work environment has certainly changed and evolved over the past few years. Technology has facilitated remote working, and many professionals never, or at least less often, meet their colleagues, managers, or clients face-to-face. So, it would be easy to assume that interpersonal skills would be low on your list of priorities when writing a job description and searching for job seekers.

However, good interpersonal skills remain crucial as almost all workers still communicate with other people. In fact, with video conferencing and a raft of different technological solutions, we could argue that interpersonal communication skills are more critical if your employees are to build relationships and trust, collaborate on tasks and be part of a positive company culture.

In this article, we discuss:

  • What are interpersonal skills?
  • Key interpersonal skills
  • All interpersonal skills

What Are Interpersonal Skills?

Define Interpersonal Skills

Interpersonal skills are the soft skills we use to communicate effectively with others and build relationships. Interpersonal skills are soft skills and are often referred to as people skills. Examples of interpersonal skills include verbal communication, body language, and active listening. They are transferable skills, so a hiring manager may focus on assessing these in a job interview if the candidate is changing their career path.

Suppose hiring managers overlook the importance of interpersonal skills. In that case, a company could end up with employees who cannot work as a team, collaborate to meet business objectives, have poor morale, low productivity, and frequent disputes and grievances between them.

We have touched on several topics here that you may want to investigate further. You can do so by visiting our interviews hub or reading our articles What Soft Skills To Include In A Job Description and What To Include In A Job Description.

Key Interpersonal Skills

Excellent Interpersonal Skills

When hiring employees, it is crucial to ensure the individual has strong interpersonal skills. So, what are the most important interpersonal skills? We have categorised the most sought-after interpersonal skills below: 

TEAMWORK SKILLS

Team working is vital for an individual to work well with others. Teamwork involves many abilities, and as an umbrella term, it is often used in job descriptions rather than including all its different aspects. Teamwork is a useful phrase when looking to keep your job advert compact and concise or when you need more space for listing technical skills.

LEADERSHIP SKILLS

Leadership skills incorporate many relevant interpersonal skills. It is rare to find a successful leader who hasn’t developed effective interpersonal skills to guide individuals and teams toward achieving the company’s goals and objectives.

We recently took a deep dive into the topic of leadership skills in our article What Leadership Skills To Include In A Job Description. We revealed the top ten leadership skills in our comprehensive list of 100 important skills for a hiring manager to seek when hiring a leader.

EMPATHY SKILLS

Empathy is the ability to recognise, understand, appreciate, and adapt to the emotions of others. Emotional intelligence is an important skill for many roles, particularly those responsible for providing customer service and customer satisfaction. Empathy and emotional intelligence are also needed for a company to have a good work environment where team members can support each other and have compassion for stressors and difficulties coworkers may be experiencing.

ACTIVE LISTENING SKILLS

Employees need good communication skills to express their ideas and opinion to others. On the opposite side of the table, they need listening skills to hear what a coworker, manager, or customer is trying to say or elicit more information. Actively listening doesn’t just mean to listen carefully. It also covers showing interest in what the other party is relaying and offering gestures that encourage the continuation of the conversation, leading to deeper insights or gems of information.

BODY LANGUAGE

Non-verbal communication is an important interpersonal skill that employees can use to show their intent, interest, and feelings. Examples of nonverbal communication include maintaining or breaking eye contact, smiling, and other facial expressions. Body language is a two-way street and can be used by employees to assess if a colleague or customer is open to and agreeing with or closed off and rejecting what is being said.

For example, understanding body language and non-verbal communication can prevent misunderstandings. Body language, such as keeping your shoulders back, keeping your arms uncrossed, and maintaining eye contact, can show confidence and build trust.

CONFLICT MANAGEMENT

Conflict Resolution Skills You Need

Conflict management is another key interpersonal skill for individuals working within teams or communicating with customers. To engage in conflict resolution, an employee may need to lean on diplomacy, problem-solving, respectfulness, negotiation skills, or even assertiveness.

FEEDBACK SKILLS

Giving and receiving constructive feedback is crucial for an employee’s career success. These types of interpersonal skills may initially have you thinking about manager and subordinate relationships but they are also within teams and wherever collaboration exists.

All Interpersonal Skills

Other Interpersonal Skills

We have so far uncovered the key interpersonal skills you might include in your job description. However, there are many others you may want to consider that can be very relevant to a particular role, work environment, customer type, or team make up.

Here is a list of 100 interpersonal skills:

  1. Active listening
  2. Adaptability
  3. Assertiveness
  4. Aware
  5. Awareness
  6. Body language
  7. Caring
  8. Charisma
  9. Charismatic
  10. Coaching
  11. Collaboration
  12. Comforting
  13. Communication skills
  14. Compassion
  15. Confidence
  16. Confidentiality
  17. Conflict management
  18. Conflict resolution
  19. Constructive criticism
  20. Constructive feedback
  21. Consulting
  22. Conversation
  23. Counselling
  24. Creative
  25. Creativity
  26. Cultural awareness
  27. Curiosity
  28. Customer service
  29. Decision making
  30. Dependability
  31. Diplomacy
  32. Diversity
  33. Dynamic
  34. Emotional intelligence
  35. Empathetic
  36. Empathy
  37. Encouraging
  38. Eye contact
  39. Facilitating
  40. Flexibility
  41. Focus
  42. Friendliness
  43. Giving feedback
  44. Honesty
  45. Humour
  46. Influence
  47. inquiring
  48. Inspiring
  49. Instructing
  50. Interviewing
  51. Investigation
  52. Kindness
  53. Leadership
  54. Lightheartedness
  55. Listening
  56. Mediation
  57. Mentoring
  58. Mindfulness
  59. Motivational
  60. Negotiation skills
  61. Networking
  62. Non verbal communication skills
  63. Openness
  64. Patience
  65. Personable
  66. Persuasion
  67. Planning
  68. Politeness
  69. Political awareness
  70. Positive attitude
  71. Positive reinforcement
  72. Positivity
  73. Presentable
  74. Presentation skills
  75. Problem-solving
  76. Public speaking
  77. Questioning
  78. Rapport
  79. Receiving feedback
  80. Reflection
  81. Relatable
  82. Relationship building
  83. Relationship management
  84. Researching
  85. Respectfulness
  86. Responsibility
  87. Self motivation
  88. Self reflection
  89. Sensitivity
  90. Social skills
  91. Speaking
  92. Sympathy
  93. Tact
  94. Tactful
  95. Teamwork
  96. Team working
  97. Tolerance
  98. Trustfulness
  99. Understanding
  100. Verbal communication

Further Resources For Employers

If you are a business owner, hiring manager, or Human Resources professional, these further resources will be invaluable:

To start advertising for the skills you need, check out our job advertising packages, starting from £199.

Interpersonal Communication Skills FAQs

Here we answer your questions on including interpersonal skills in your job descriptions.

WHAT ARE INTERPERSONAL SKILLS?

Interpersonal skills are people skills that allow individuals to build good relationships and communicate effectively. Interpersonal abilities include verbal communication and non-verbal communication skills.

WHY ARE INTERPERSONAL SKILLS IMPORTANT?

Strong interpersonal skills are vital in everyday life and at work. Good interpersonal skills help teams work together to achieve common goals, avoid or settle disputes and disagreements, and show compassion to customers. Poor interpersonal skills might affect your company’s internal culture and adversely affect customer satisfaction.

WHICH JOBS REQUIRE INTERPERSONAL SKILLS?

Almost all roles require good interpersonal skills. Employees may communicate in an office, via video conferencing, over the phone, and with customers. Customer service roles require interpersonal skills such as empathy, healthcare roles need compassion, and sales roles require persuasion. A graphic designer, who never speaks to a customer, needs strong interpersonal skills to collaborate with web developers or marketing professionals.

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