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Insurance Adjuster Job Description

What does an Insurance Adjuster do?

An insurance adjuster is a professional who evaluates insurance claims and determines the amount of compensation that should be paid. Their primary responsibility is to investigate the claims made by policyholders and assess the damages or losses. They may conduct interviews with the policyholder, witnesses, and other parties involved in the incident, and review police reports, medical records, and other relevant documents to determine the accuracy of the claim. Insurance adjusters communicate their findings to the insurance company and may negotiate settlements with policyholders or their legal representatives. They must have a strong understanding of insurance policies, regulations, and legal requirements.

Our Insurance Adjuster job description includes the Insurance Adjuster responsibilities, duties, skills, education, qualifications, and experience.

Insurance Adjuster Example

Searching for Insurance Adjuster job description examples and samples? Here is the job description of an Insurance Adjuster:

What does an Insurance Adjuster do?

The Insurance Adjuster is responsible for assessing insurance claims, evaluating and determining the extent of the insurer’s liability, and liaising with claimants, solicitors and other parties to settle claims. The role involves assessing the amount of the claim, negotiating settlements and maintaining records of claims and settlements. The Insurance Adjuster must have excellent communication skills and be able to interpret complex legal documents. They should have a strong understanding of insurance policies, legal principles and the ability to negotiate with claimants and other parties in a professional and efficient manner.

Insurance Adjuster Role Purpose

The purpose of an Insurance Adjuster in the United Kingdom is to investigate and assess insurance claims to determine the extent of the insurer's liability and to provide a settlement to the claimant. They must determine the validity of the claim, accurately estimate the cost of repair or replacement, and negotiate a settlement with the claimant. Adjusters may also recommend appropriate legal action, if necessary.

Insurance Adjuster Role

An Insurance Adjuster is a professional who investigates and assesses insurance claims to determine the extent of an insurance company's liability. They negotiate settlements with claimants and defend their company's interests in court cases. They also provide advice on risk management and policy coverage.

Insurance Adjuster Duties

  • Investigate claims to determine liability
  • Calculate the amount of compensation due to claimants
  • Negotiate settlements
  • Gather and analyse evidence
  • Provide advice on legal liabilities
  • Attend court hearings

Insurance Adjuster Requirements

  • Minimum of 2 years' experience as an insurance adjuster
  • Good understanding of insurance policies and legal processes
  • Ability to manage multiple tasks and priorities
  • Excellent communication and negotiation skills
  • Ability to work under pressure

Insurance Adjuster Skills

  • Knowledge of insurance policies
  • Ability to assess damage and liability
  • Good communication and negotiation skills
  • Ability to work with people of different backgrounds

Insurance Adjuster Personal Traits

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Highly organised and able to work under pressure

How to write an Insurance Adjuster Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write an Insurance Adjuster Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Job Description Advice - Guidance on How to Personalise an Insurance Adjuster Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Insurance Adjuster Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Insurance Adjuster

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