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Operations Analyst Job Description

How to Hire an Operations Analyst

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Operations Analyst Job Description

We are recruiting for an Operations Analyst to evaluate our company’s operations and make recommendations to improve operational efficiency. Working as Operations Analyst you will be responsible for developing and implementing changes and new procedures based on the thorough review and analysis of our current policies, resources, operations, processes and procedures.

To succeed as an Operations Analyst you should be able to analyse complex data sets, identify shortcomings or opportunities, and work with entry-level management and employees to implement changes. An outstanding Operations Analyst should be able to advise staff on all levels and develop new processes and workflows to enhance operations.

Operations Analyst Duties and Responsibilities

  • Several years of experience as an Operations Analyst or in a similar position.
  • Excellent communication skills, both verbal and written.
  • Experience using statistical and database software.
  • Consulting and project management skills.
  • Strong analytical and problem-solving skills.
  • Strong multitasking and time management skills.
  • Degree in business administration or a related field required; Master’s Degree preferred.

Operations Analyst Skills and Requirements

  • Identify operational requirements and opportunities for improvement.
  • Gather information by observing workflows, reading company reports, conducting employe interviews, etc.
  • Determine appropriate methods to analyse operations, relevant information, and data.
  • Document findings, preparing reports, and making recommendations.
  • Develop new processes and procedures to enhance operations.
  • Work with managers and employees to implement changes.
  • Train employees to use new systems or follow new processes.
  • Determine the effectiveness of new processes.
  • Establish and maintaining quality standards.
  • Ensure compliance with regulatory standards.
  • Several years of experience as an Operations Analyst or in a similar position.
  • Excellent communication skills, both verbal and written.
  • Experience using statistical and database software.
  • Consulting and project management skills.
  • Strong analytical and problem-solving skills.
  • Strong multitasking and time management skills.
  • Degree in business administration or a related field required; Master’s Degree preferred.

Personalising Your Operations Analyst Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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