skip to Main Content

Service Coordinator Job Description

Once you have selected your Job Description download it and convert it to a Job Advert, please use as many as you require. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Service Coordinator Job Description

We are recruiting for a meticulous, detail-oriented Service Coordinator to evaluate the needs of our customers, make recommendations for new services and suggest improvements to existing services. As Service Coordinator your responsibilities include advocating for the client’s care, explaining the available options, helping to plan services, and keeping records of the services offered. You will Coordinator will help the elderly, clients with medical needs, and low-income families to access any services that they need.

To succeed as a Service Coordinator, you should be service-oriented with excellent organisational and record keeping skills. You should have strong communication and interpersonal skills and should be able to deal with our clients with empathy and compassion.

Service Coordinator Responsibilities

  • Strong work ethic and service skills.
  • Excellent communication and interpersonal skills.
  • Excellent organisational skills and attention to detail.
  • Staying up to date with services, policies, and regulations.
  • Strong record keeping and analytical skills.
  • An Associate’s or Bachelor’s degree in Healthcare Administration, Psychology, Social Work, or a related field.

Service Coordinator Requirements

  • Assess the service needs of clients and linking them to the appropriate resources and providers.
  • Facilitate programs and services, job training, and transportation.
  • Develop a resource directory of local social service agencies and providers for easy access.
  • Assist clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes.
  • Advocate for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
  • Schedule appointments for clients, answering phones, and tracking clients’ service records.
  • Monitor the services being provided and stay up to date on any services being introduced or discontinued.
  • Evaluate the quality of all services and identify areas that need improvements.
  • Follow up with clients regularly to assess and ensure their satisfaction.
  • Respond to complaints and resolve issues or matching clients with better services.
  • Strong work ethic and service skills.
  • Excellent communication and interpersonal skills.
  • Excellent organisational skills and attention to detail.
  • Staying up to date with services, policies, and regulations.
  • Strong record keeping and analytical skills.
  • An Associate’s or Bachelor’s degree in Healthcare Administration, Psychology, Social Work, or a related field.

Personalising Your Service Coordinator Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


Back To Top