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Bank Teller Job Description

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Bank Teller Job Description

Bank Tellers help by assisting customers by answering questions, processing transactions and assisting them with other bank business while also handling many of the bank’s clerical and administrative duties.

We are recruiting for a Bank Teller to provide outstanding customer service by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. The Bank Teller will be required to respond to customer requests and inquiries, make recommendations about bank products and services, maintain and balance cash supplies, and keep track of bank records and financial information.

To succeed as a Bank Teller, you should be professional and customer-focused. You should be courteous, efficient and helpful.

Bank Teller Responsibilities

  • Cash handling experience and on-the-job training may be required.
  • Ability to pass a background check.
  • Exceptional time management, communication, and customer service skills.
  • Basic math and computer skills.
  • High level of accountability, efficiency, and accuracy.
  • Strong sales skills are a plus.
  • Professional appearance and courteous manner.
  • Bachelor’s degree in a relevant field may be preferred.

Bank Teller Requirements

  • Assist customers in processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Inform customers about bank products and services.
  • Track, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintain and balance cash drawers and reconciling discrepancies.
  • Package cash and rolling coins to be stored in drawers or the bank vault.
  • Keep a clean, organised work area and a professional appearance.
  • Handle currency, transactions, and confidential information in a responsible manner.
  • Use software to track bank information and generate reports.
  • Follow all bank financial and security regulations and procedures.
  • Cash handling experience and on-the-job training may be required.
  • Ability to pass a background check.
  • Exceptional time management, communication, and customer service skills.
  • Basic math and computer skills.
  • High level of accountability, efficiency, and accuracy.
  • Strong sales skills are a plus.
  • Professional appearance and courteous manner.
  • Bachelor’s degree in a relevant field may be preferred.

Personalising Your Bank Teller Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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