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Teller Job Description

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Teller Job Description

We are recruiting for a Teller who will be responsible for customers’ financial transactions. Working as a Teller your responsibilities will include helping customers with basic transactions, ensuring their paperwork is properly completed, ensuring they have the necessary funds available, and ensuring your cash drawer is balanced before and after your shift.

To succeed as a Teller, you should have excellent customer service and communication skills, as well as sales skills to recommend bank products to customers. You should also demonstrate basic math skills and strong attention to detail.

 

Teller Responsibilities

  • Excellent customer service, communication, and sales skills.
  • Strong math skills and attention to detail.
  • Patience and the ability to remain calm and professional.

Teller Requirements

  • Assist customers with basic transactions, including making deposits and withdrawals.
  • Accept cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.
  • Verify customers’ identities and ensure the paperwork is properly completed.
  • Answer customers’ questions about their accounts and the bank’s services and products.
  • Ensure cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.
  • Count cash in your drawer before and after your work shift to ensure it balances.
  • Provide special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier’s checks and foreign currency, cashing savings bonds, and processing payments for bills.
  • Recommend special products and referring interested customers to specialised bank employees.
  • Record all customer transactions electronically.
  • Understand and following federal banking laws and bank procedures.
  • Excellent customer service, communication, and sales skills.
  • Strong math skills and attention to detail.
  • Patience and the ability to remain calm and professional.

Personalising Your Teller Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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