Management Roles And Responsibilities

27th October 2021

Management roles within a company are responsible for driving success, creating unity, and developing performance. They may oversee a specific or set of projects or the organisation as a whole. Whether you need a project manager or a commercial director, well-defined roles in your job descriptions will significantly improve the odds of recruiting the best talent.

Here we look at the key roles and responsibilities across the various management positions in a typical organisation.

Roles of a Project Manager

A Project Manager usually has a relevant Bachelor’s degree or holds a Project Management Professional certification. They manage project teams, ensuring deadlines and requirements are met.

Project Manager roles and responsibilities:

Coordinating teams to ensure successful project outcomes
Identifying new business opportunities
Submitting project parameters and summarising relevant information
Coordinating training, documentation, and user manuals
Managing communication across team members and other departments
Implementing and evaluating the project to determine its success

View a complete Project Manager Job Description here.

Roles of an Operations Manager

With an operations management degree, Operations Managers inspire and introduce operational policies and procedures.

Operations Manager roles and responsibilities:

Motivating and leading the company’s teams and culture
Making decisions to steer procedures and policies to meet long-term goals
Collaborating with the Board of Directors to determine the business’s values and mission
Overseeing planning, budgets, auditing, and reporting
Liaising with stakeholders and investors
Addressing problems and opportunities

View a complete Operations Manager Job Description here.

Roles of a Product Manager

The responsibilities of a Product Manager include improving customer experiences through research, pricing, and product idea generation. High-calibre candidates will have a degree in computer science or engineering.

Product Manager roles and responsibilities:

Researching and pitching new product ideas
Developing product road maps and development timelines
Collaborating with PR teams, marketing, and engineers
Identifying product gaps and solutions
Representing the company at public events
Improving customer experiences through product strategy

View a complete Product Manager Job Description here.

Roles of a Chief Operating Officer (COO)

Chief Operating Officers may or may not have qualifications but always have a high level of understanding of business analysis planning, business development, and performance metrics.

Chief Operating Officer roles and responsibilities:

Providing daily management and leadership to drive organisational success
Ensuring business efficiency and profit
Setting standards and ensuring regulatory compliance
Ensuring the company hits its sales targets
Collaborating with the broader leadership team
Building a stable workforce

View a complete Chief Operating Officer (COO) Job Description here.

Roles of a Facilities Manager

With a civil engineering or similar degree, Facilities Managers ensure health and safety compliance and services for the working environment.

Facilities Manager roles and responsibilities:

Managing building, maintenance, and vendor contracts
Controlling parking and supervising property refurbishments
Providing a constant security presence
Maintaining health and safety compliance
Managing building-wide waste disposal, communications, air conditioning, and cleaning

View a complete Facilities Manager Job Description here.

Roles of a Program Manager

Program Manager candidates should have a relevant degree and experience with change management, performance evaluation, and program management software.

Program Manager roles and responsibilities:

Overseeing various projects to ensure completion and a return on investment
Organising project leads
Supervising project teams and evaluating their progress
Determining risk management strategies
Allocating resources to project teams

View a complete Program Manager Job Description here.

Roles of a Business Manager

Business Manager applicants should have a business administration or business management degree coupled with several years of management or leadership experience. They are responsible for designing strategies to achieve business growth.

Business Manager roles and responsibilities:

Identifying new markets and areas for business growth
Setting goals and budgets
Hiring and training new employees
Assessing performance and ensuring sufficient resources
Ensuring activities are legal and compliant

View a complete Business Manager Job Description here.

Roles of a Chief Executive Officer (CEO)

The CEO provides inspirational leadership and determines the company’s direction. They usually have prior senior management experience and have an aptitude for building successful relationships with partners, executives, and the workforce.

Chief Executive Officer roles and responsibilities:

Overseeing operations and inspiring the workforce
Developing business planning and strategies
Communicating the company’s vision
Ensuring legal and regulatory compliance
Handling stakeholder and Board of Director communications
Maintaining market and industry awareness

View a complete Chief Executive Officer (CEO) Job Description here.

Roles of a Commercial Director

Commercial Directors have a management or business administration degree or proven experience leading teams and developing commercial success.

Commercial Director roles and responsibilities:

Planning and implementing commercial strategies to meet business objectives
Leveraging market knowledge to set pricing
Providing direction for service and product innovation
Monitoring and reporting on commercial performance and sales
Supporting senior managers and executives
Building relationships with stakeholders and clients

View a complete Commercial Director Job Description here.

Roles of an Assistant Manager

Assistant Managers ensure a consistent management presence to lead office or retail teams. They are typically on a self-development journey, heading towards an outright management role.

Assistant Manager roles and responsibilities:

Maintaining standards, policies, and best practices
Scheduling staff, training, and reviews
Motivating employees to achieve business goals
Overseeing health and safety
Reporting to senior managers
Controlling stock and expenditures

View a complete Assistant Manager Job Description here.

Roles of a Manager

External Manager candidates should have proven management experience or an industry-related degree. They manage employees, productivity, and standards.

Manager roles and responsibilities:

Hiring, training, and appraising staff
Motivating individuals to make sales or hit performance goals
Reporting to regional or senior managers
Ensuring the security and safety of the workplace
Enforcing company procedures and standards

View a complete Manager Job Description here.

Roles of a Supervisor

Supervisors lead a team, motivate its members, and ensure good work ethics. They operate as an intermediary between junior staff and senior managers.

Supervisor roles and responsibilities:

Organising staff rotas and assigning tasks
Maintaining customer service levels
Training new team members and conducting performance reviews
Providing performance expectations
Ensuring deadlines are met
Overseeing a safe and secure workplace

View a complete Supervisor Job Description here.

Roles of a General Manager

The duties of a General Manager include overseeing business operations, efficiency, and profit. They may have a business management degree or have similar work experience.

General Manager roles and responsibilities:

Formulating and implementing sound business strategies
Managing budgets and allocating resources
Motivating staff to provide outstanding customer service
Hiring and training employees
Maintaining productivity and standards
Analysing sales, financial, and performance data

View a complete General Manager Job Description here.

Roles of a Managing Director

Qualified Managing Directors have a Bachelor’s or Master’s degree in a business or marketing discipline. They have excellent leadership, negotiation, and presentation skills.

Managing Director roles and responsibilities:

Managing corporate strategy and business workflows
Creating plans to achieve long term business goals
Driving recruitment and talent acquisition
Acting as the face of the corporation and liaising with stakeholders and investors
Overseeing financial performance, ventures, and investments
Resolving problematic situations

View a complete Managing Director Job Description here.

Roles of a Director

The top applicants for a Director role have extensive senior management experience and understand performance and financial strategies. They coordinate business activities, build relationships, and motivate teams.

Director roles and responsibilities:

Creating and implementing business strategies
Overseeing and analysing financial performance
Communicating with stakeholders and the public
Driving business growth and talent acquisition
Ensuring legal compliance

View a complete Director Job Description here.

Roles of a Head Of Operations

A good Head Of Operations candidate will be able to work with individuals across all levels and may have a business administration degree. They oversee policies, implement business solutions, and ensure great customer service.

Head Of Operations roles and responsibilities:

Liaising with senior executives to provide strategic advice
Planning and monitoring daily activities
Revising policies to ensure legal and regulatory compliance
Evaluating business efficiency
Supervising and coaching staff
Reviewing customer satisfaction data

View a complete Head Of Operations Job Description here.

Roles of a Director Of Operations

The duties of a Director Of Operations include setting strategic goals and ensuring all business activities are centred around these. They might have a business management degree and should have extensive legal compliance knowledge.