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Key Roles And Responsibilities In Management

Key Roles and Responsibilities in Management

Post Series: Job Description Roles and Responsibilities

Management roles within a company are responsible for driving success, creating unity, and developing performance. They may oversee a specific or set of projects or the organisation as a whole. Whether you need a project manager or a commercial director, well-defined roles in your management job descriptions will significantly improve the odds of recruiting the best talent.

What does a Management person do?

The Role of Management

Your Manager job descriptions should detail the leadership functions and how they fit in your company culture. Your job advert should detail the manager’s role and duties, essential for the day to day management of the office and its team members.

Depending on the company type and size, good managers oversee:

  • Project management and project risk (Project Managers)
  • Day to day operations
  • Strategies to hit key performance indicators
  • Middle Managers and Team Leaders (Vice President and Top Level Managers)
  • Delegating tasks to other team members
  • Implementing new ideas
  • Goal setting
  • Hiring, training, and motivating team members
  • Planning budgets
  • Presenting to senior managers and stakeholders

Management skills

Seek Managers Who Develop Their Skills

To ensure your company completes its day to day tasks, effectively completes specific projects, and meets it objectives, you need managers with hard and soft skills that include:

  • Project management (Project Managers)
  • The ability to motivate employees
  • Analytical and critical thinking
  • Problem solving
  • A big picture mindset
  • Industry knowledge
  • Negotiation and presentation skills
  • Written and verbal communication skills
  • Attention to detail
  • Market research skills
  • The ability to coach and develop the entire team

How to hire an Management person

Project Manager Roles

Job advertising for Management will vary depending on the position, key skills, team size, or project requirements. You will need to implement a recruitment strategy that leverages advertising on general and specialist manager job boards, social media, and word of mouth referrals. Your manager hiring strategy might also include having a presence at conferences and online with professional bodies and organisations.

Writing an effective manager’s job advert and selecting the proper job title is crucial to your hiring efforts. To create an effective advert that attracts a good leader with the right skills, consider the new skills you need, the nature of your team, your culture, and manager benefits and compensation.

Flat fee recruitment solutions continue to deliver the best results when hiring effective leaders.

What are the Management roles

Manager tasks are performed by individuals in roles titled as:

  • Project Managers
  • Team Managers
  • Product Managers
  • Operations Managers
  • Chief Executive Officer (CEO)
  • Vice President
  • Commercial Director

Management roles and responsibilities

Here we look at the key responsibilities and roles across the various management positions in a typical organisation.

Roles of a Project Manager / Project Managers / project Team Managers

A Project Manager usually has a relevant Bachelor’s degree or holds a Project Management Professional certification. Project Managers oversee project teams, ensuring deadlines and requirements are met.

Project Management roles and responsibilities:

  • Coordinating the project team to ensure successful project outcomes
  • Identifying new business opportunities
  • Submitting project parameters and summarising relevant information
  • Coordinating training, documentation, and user manuals
  • Managing communication across team members and other departments
  • Implementing and evaluating the project to determine its success
  • Completing administrative tasks
  • Closing projects

View a complete Project Manager Job Description here.

Roles of an Operations Manager

With an operations management degree, Operations Managers inspire and introduce operational policies and procedures.

Operations Manager roles and responsibilities:

  • Motivating and leading team members
  • Making decisions to steer procedures and policies to meet long-term goals
  • Collaborating with the Board of Directors to determine the business’s values and mission
  • Overseeing planning, budgets, auditing, and reporting
  • Liaising with stakeholders and investors
  • Addressing problems and opportunities

View a complete Operations Manager Job Description here.

Roles of a Product Manager

The responsibilities of a Product Manager include improving customer experiences through research, pricing, and product idea generation. High-calibre candidates and managers will have a degree in computer science or engineering.

Product Manager roles and responsibilities:

  • Researching and pitching new product ideas
  • Responsibility for developing product road maps and development timelines
  • Collaborating with PR teams, marketing, and engineers
  • Identifying product gaps and solutions
  • Representing the company at public events
  • Improving customer experiences through product strategy

View a complete Product Manager Job Description here.

Roles of a Chief Operating Officer (COO)

Chief Operating Officers may or may not have qualifications but always have a high level of understanding of business analysis planning, business development, and performance metrics.

Chief Operating Officer roles and responsibilities:

  • Providing daily management and leadership to drive organisational success
  • Ensuring business focus, efficiency, and profit
  • Setting standards and ensuring regulatory compliance
  • Ensuring the company and team members hit sales targets
  • Collaborating with the broader leadership team
  • Building a stable workforce

View a complete Chief Operating Officer (COO) Job Description here.

Roles of a Facilities Manager

With a civil engineering or similar degree, Facilities Managers play a crucial role ensuring health and safety compliance and services for the working environment.

Facilities Manager roles and responsibilities:

  • Managing building, maintenance, and vendor contracts
  • Controlling parking and supervising property refurbishments
  • Providing a constant security presence
  • Maintaining health and safety compliance
  • Managing building-wide waste disposal, communications, air conditioning, and cleaning

View a complete Facilities Manager Job Description here.

Roles of a Program Manager

Program Manager candidates should have a relevant degree and experience with change management, performance evaluation, and program management software.

Program Manager roles and responsibilities:

  • Overseeing various projects to ensure completion and a return on investment
  • Organising project leads and project managers
  • Supervising project teams and project managers and evaluating their progress
  • Determining risk management strategies
  • Allocating resources to project teams

View a complete Program Manager Job Description here.

Roles of a Business Manager

Business Manager applicants should have a business administration or business management degree coupled with several years of management or leadership experience. They have an important role and are responsible for designing strategies to achieve business growth.

Business Manager roles and responsibilities:

  • Identifying new markets and areas for business growth and focus
  • Setting goals and budgets
  • Hiring and training new employees
  • Assessing team performance and progress
  • Ensuring activities are legal and compliant
  • Day to day running of the organisation
  • Working closely with senior managers

View a complete Business Manager Job Description here.

Roles of a Chief Executive Officer (CEO)

The CEO provides inspirational leadership and determines the company’s direction. Many managers have prior senior management experience and have an aptitude for building successful relationships with partners, executives, and the workforce.

Chief Executive Officer roles and responsibilities:

  • Overseeing operations and inspiring the workforce
  • Developing business planning and strategies
  • Communicating the company’s vision
  • Ensuring legal and regulatory compliance
  • Handling stakeholder and Board of Director communications
  • Maintaining market and industry awareness 

View a complete Chief Executive Officer (CEO) Job Description here.

Roles of a Commercial Director

Commercial Directors have a management or business administration degree or proven experience leading teams and developing commercial success.

Commercial Director roles and responsibilities:

  • Planning and implementing commercial strategies to meet business objectives
  • Leveraging market knowledge to set pricing
  • Providing direction for service and product innovation
  • Monitoring and reporting on commercial performance and sales
  • Supporting senior managers and executives
  • Building relationships with stakeholders and clients

View a complete Commercial Director Job Description here.

Roles of an Assistant Manager

Assistant Managers ensure a consistent management presence to lead office or retail teams. They are typically on a self-development journey, heading towards an outright management role.

Assistant Manager roles and responsibilities:

  • Maintaining standards, policies, and best practices
  • Scheduling staff, training, and reviews
  • Motivating employees to achieve business goals
  • Ensuring the team complete the tasks it is responsible for
  • Overseeing health and safety
  • Reporting to senior managers
  • Controlling stock and expenditures

View a complete Assistant Manager Job Description here.

Roles of a Manager

External Manager candidates should have proven management experience or an industry-related degree. They manage employees, productivity, and standards.

Manager roles and responsibilities:

  • Hiring, training, and appraising staff
  • Motivating individuals to make sales or hit performance goals
  • Reporting to regional or senior managers
  • Ensuring the security and safety of the workplace
  • Enforcing company procedures and standards

View a complete Manager Job Description here.

Roles of a Supervisor

Supervisors lead a team, motivate its members, and ensure good work ethics. They operate as an intermediary between junior staff and senior managers.

Supervisor roles and responsibilities:

  • Organising staff rotas and assigning tasks
  • Maintaining customer service levels
  • Training new team members and conducting performance reviews
  • Providing performance expectations
  • Ensuring progress and deadlines
  • Overseeing a safe and secure workplace

View a complete Supervisor Job Description here.

Roles of a General Manager

The duties of a General Manager include overseeing business operations, efficiency, and profit. They may have a business management degree or have similar work experience.

General Manager roles and responsibilities:

  • Formulating and implementing sound business strategies
  • Manage budgets and allocate resources
  • Motivating staff to provide outstanding customer service
  • Hire, train, and develop employees
  • Maintaining productivity and standards
  • Analysing sales, financial, and performance data

View a complete General Manager Job Description here.

Roles of a Managing Director

Qualified Managing Directors have a Bachelor’s or Master’s degree in a business or marketing discipline. A good manager will have excellent leadership, negotiation, and presentation skills.

Managing Director roles and responsibilities:

  • Managing corporate strategy and business workflows
  • Creating plans to achieve long term business goals
  • Driving recruitment and talent acquisition to fill key roles
  • Acting as the face of the corporation and liaising with stakeholders and investors
  • Overseeing financial performance, ventures, and investments
  • Resolving problematic situations

View a complete Managing Director Job Description here.

Roles of a Director

The top applicants for a Director role have extensive senior management experience and understand performance and financial strategies. They coordinate business activities, build relationships, and motivate teams.

Director roles and responsibilities:

  • Creating and implementing business strategies
  • Overseeing and analysing financial performance
  • Communicating with stakeholders and the public
  • Driving business growth and talent acquisition
  • Ensuring legal compliance

View a complete Director Job Description here.

Roles of a Head Of Operations

A good Head Of Operations candidate will be able to work with individuals across all levels and may have a business administration degree. This managerial role oversees policies, implements business solutions, and ensures great customer service.

Head Of Operations roles and responsibilities:

  • Liaising with senior executives to provide strategic advice
  • Planning and monitoring daily activities
  • Revising policies to ensure legal and regulatory compliance
  • Evaluating business efficiency
  • Supervising and coaching staff to build essential skills
  • Reviewing customer satisfaction data

View a complete Head Of Operations Job Description here.

Roles of a Director Of Operations

The duties of a Director Of Operations include setting strategic goals and ensuring all business activities are centred around these. Many managers have a business management degree, critical thinking skills, and should have extensive legal compliance knowledge.

Director Of Operations roles and responsibilities:

  • Managing the day-to-day business activities
  • Liaising with teams to ensure company goals are met
  • Evaluating company performance
  • Hiring managers with responsibility for monitoring their performance
  • Reviewing operational activities and identifying opportunities
  • Reporting to the board, stakeholders, and senior managers

View a complete Director Of Operations Job Description here.

Management FAQs

Here we answer your questions on hiring managers and filling the manager’s role.


What is the role of managers and what are their key skills?

Managers are responsible for many tasks that require a diverse set of skills. They develop junior staff and have responsibility for ensuring business objectives are met. Employers should seek out candidates who have taken the initiative to develop their skills through training, qualifications, and mentorship.

Management roles – The responsibilities of all Management roles

If your organisation is creating a job description for recruitment, you can discover the day to day duties that each position is responsible for by viewing the resources below:

View all Management job descriptions responsibilities here.

The responsibilities of all professions

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